Coates Group · 1 month ago
People & Culture Operations Specialist
Chicago, IL
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
3+ years expCoates Group is a global technology company focused on creating dynamic and engaging customer experiences. They are seeking a People & Culture Operations Specialist to manage HR data integrity, oversee employee lifecycle operations, and support recruiting efforts while ensuring compliance and enhancing the employee experience.
ComputerSoftware
Responsibilities
Own accurate, complete, timely HRIS and ATS data so reports, analytics and workforce insights are reliable for leaders, payroll and global partners
Keep North America headcount and open roles current so workforce planning tools reflect reality and support scenario modeling, hiring needs and budget impacts
Process hires, moves, exits and changes correctly and on time to deliver a predictable, compliant experience for employees, leaders and partners
Lead operational delivery of new hire and new leader onboarding so joiners have a coordinated, well-prepared start that supports engagement, ramp up and retention
Support organized, professional recruiting, ensuring scheduling, communications and system updates reflect Coates’ brand and make it easy to engage
Convert annual P&C programs (performance, goals, salary, bonuses) into clear timelines, communications and system readiness so leaders can execute
Maintain current SOPs and HR fundamentals with Global P&C to improve clarity, self-service and consistent application of People & Culture policies and processes
Track immigration, contractor, offshoring and safety related records for Chicago and with Toronto to support compliance, audits and responsible risk management
Partner with Global Brand Team to keep North America talent platforms current and aligned with Coates’ employer brand
Serve as back up to HR Advisor
Qualification
Required
Bachelor's degree in HR, Business, Psychology or related field, or equivalent education and experience
3 to 5 years in HR operations, coordinator, generalist or TA operations roles, ideally across multiple sites or countries
Hands on HRIS and ATS use for data entry, reporting and basic configuration or troubleshooting
Strong Excel, PowerPoint and Microsoft 365 skills, plus collaboration tools such as Teams, SharePoint, Asana or similar to manage workflows
Proven success in fast paced, high volume environments with changing priorities while maintaining data quality and meeting SLAs, including payroll, benefits and headcount reporting
Experience processing HR lifecycle transactions from hire through termination and resolving related issues
Experience supporting annual HR or People and Culture cycles such as performance reviews, goal setting and merit or bonus processes, and maintaining SOPs and HR knowledge bases
Use of HR data and analytics to identify trends, improve processes and inform recommendations, with a track record simplifying and standardizing HR processes or tools to improve user experience and self-service, plus exposure to employer branding, candidate experience and continuous improvement in HR or TA operations
Preferred
HR or HRIS certification preferred
Benefits
Annual market competitive bonus program
Thrive Program
Suite of flexible work options
Dedicated time to prioritize our health and wellbeing
Global Wellness paid day off
Give Back Day
Company
Coates Group
We're a QSR experience ecosystems partner.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Leo Coates
Chief Executive Officer and Owner
Anthony Mizzi
Chief Supply Officer
Company data provided by crunchbase