Ziplines Education · 1 month ago
Learner Success Advocate - Artificial Intelligence (AI)
United States
Contract
Remote
Entry Level
2+ years expZiplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses. As a Learner Success Advocate for Artificial Intelligence (AI), you will serve as the main point of contact for learners enrolled in the AI course, ensuring they stay engaged and successfully complete the program.
Corporate TrainingE-LearningHigher Education
Responsibilities
Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom
Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles as they navigate the AI landscape
Lead weekly Slack communications, provide motivational updates, and respond promptly to questions
Conduct 1:1 check-ins or small group outreach for at-risk learners, providing personalized support and encouragement
Engage in weekly live sessions as a moderator and co-host, managing Zoom logistics, chat engagement, breakout rooms, and learner support needs
Partner with instructors to create an interactive, high-energy environment that reflects the dynamic nature of the AI space
Identify and address learner experience challenges, including issues related to content clarity, assignment expectations, or access to tools
Track learner activity, completion of weekly assignments, and participation in both asynchronous and synchronous components
Flag and proactively intervene with at-risk learners, using data from the Learning Management System and communication logs
Maintain updated and organized documentation on each learner’s progress and engagement
Qualification
Required
2+ years in customer-facing, education, or coaching roles
Solid knowledge of—AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms
Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly
Strong written and verbal communication skills tailored for diverse adult learner audiences
Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems
Confident working autonomously in a remote-first, fast-paced startup environment
Preferred
Experience with best practices in adult learning or online education within an edtech setting
Experience supporting or working in rapidly changing technical environments
Experience with or involvement in short-form online learning formats, such as bootcamps or certificate programs
Experience working with AI tools like ChatGPT or comparable LLM, Miro, Deep Research (OpenAI Agent), Make.com or N8N is a plus
A mindset of curiosity and staying current with fast-evolving AI capabilities
Company
Ziplines Education
Ziplines Education partners with universities to deliver industry-focused certificate courses.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6.4MKey Investors
Jackson Square VenturesWildcat Venture Partners
2024-02-21Series A· $6.4M
2020-06-23Seed
2017-04-25Seed
Leadership Team
Sara Leoni
Founder and CEO
Juli Zarzour
COO
Recent News
BizTimes - Milwaukee Business News
2025-01-29
Company data provided by crunchbase