Bowling Green Brandywine Treatment Center · 3 weeks ago
Manager-Patient Support
Kennett Square, PA
Full-time
Onsite
Mid Level
3+ years expBowling Green Brandywine Treatment Center is a premier Drug & Alcohol Addiction Treatment Center dedicated to providing life-changing treatment for individuals struggling with addiction. The Patient Support Manager is responsible for managing and coordinating the daily operations of patient support staff, ensuring high-quality care and service for patients while providing leadership and oversight of department functions.
Addiction TreatmentHealth CarePersonal HealthRehabilitation
Responsibilities
Manage and coordinate the work and activities of assigned staff, setting performance expectations and ensuring adherence to protocols
Provide ongoing feedback, coaching, mentoring, and training to foster professional growth and ensure high performance
Respond to and manage emergencies with efficiency and care
Oversee hiring, development, training, and performance management to ensure effective and efficient operations
Maintain open lines of communication with medical staff, leadership, and other departments to promote interdepartmental collaboration
Perform administrative tasks such as maintaining information files, processing paperwork, and conducting fiscal operations (budgeting and reporting)
Prepare regular reports on the status and implementation of programs, services, and quality initiatives
Assist with daily living activities, administer basic healthcare or treatments, and participate in therapeutic or recreational group activities as needed
Oversee the admitting and discharging process for patients
Monitor patient’s physical and emotional well-being, reporting any unusual behavior or conditions to appropriate staff
Lead or co-lead individual or group sessions as part of therapeutic or recreational procedures
Coordinate or provide patient transportation as needed, potentially operating facility motor vehicles
Demonstrate a positive, empathetic, and professional attitude. Work to resolve patient complaints and ensure patient safety at all times
Perform additional duties as assigned
Qualification
Required
High School diploma or equivalent required
Minimum of 1+ years as a Patient Support staff member at the facility
2+ years of customer service experience, preferably in the healthcare or human services field
CPR and verbal de-escalation certification required (training provided upon hire)
Valid driver's license required if patient transportation is a key function
Preferred
Associate's or Bachelor's degree in a human services field
Experience managing staff of 10 or more
Company
Bowling Green Brandywine Treatment Center
Bowling Green Brandywine Treatment Center provides drug addiction treatment.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase