LegalZoom · 2 weeks ago
Group Manager, Revenue Operations Process & Strategy
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$146K/yr - $233K/yr
8+ years expLegalZoom is on a mission to help people navigate the legal system with confidence and clarity. The Group Manager, Revenue Operations Process & Strategy is responsible for architecting and optimizing the revenue operations ecosystem, driving operational excellence and ensuring efficient revenue generation.
ConsultingLegalLegal TechProfessional Services
Responsibilities
Drive with the design, implementation, and continuous improvement of revenue operations processes, with a focus on high-velocity sales environments and multi-channel contact centers
Strategize and govern Salesforce resources focused on routing logic, journey mapping, reporting & dashboard design, data imports and cleaning, and declarative architecture (including Salesforce Flow) to optimize lead assignment, prioritization, and rep efficiency
Oversee the day-to-day optimizations of AWS Connect (or similar contact center platforms), ensuring seamless call routing, IVR workflows, and data flow between systems
Drive the adoption and continuous improvement of MaestroQA or equivalent quality frameworks, embedding closed-loop feedback and coaching into frontline operations
Design and implement cross-functional operating models that align Sales, CX, Marketing, and Technology teams around shared revenue goals and standardized processes
Develop and maintain scalable RevOps process architecture, including workflow standardization, lead scoring/prioritization logic, and supporting capacity/coverage planning initiatives for onshore and offshore teams
Leverage diagnostic reviews leveraging SQL and analytics tools to identify process bottlenecks, root causes, and actionable insights for performance improvement
Govern change management for go-to-market (GTM) process deployments, ensuring structured rollout, adoption, and minimal disruption to frontline teams
Lead and mentor a team of process architects, data and compensation analysts, and system administrators, working with other RevOps team members in Planning/Forecasting, Enablement/Training, and QA, while fostering a culture of operational excellence, collaboration, and continuous learning
Serve as a project manager for multi-pillar RevOps initiatives, driving cross-functional execution, milestone tracking, and stakeholder alignment
Perform other duties as assigned
Occasional travel may be required as needed
Qualification
Required
8+ years of experience in revenue operations, sales operations, business operations, or a related field, with a proven track record of process design and optimization in high-growth or high-volume sales environments, including 2+ years of direct management experience
Demonstrated expertise in Salesforce routing design, journey mapping, and declarative architecture (including Salesforce Flow governance and oversight)
Hands-on experience with AWS Connect or similar contact center telephony workflow platforms, including IVR design, call routing, and system integration
Proven ability to integrate and operationalize MaestroQA or equivalent quality assurance frameworks within sales and contact center environments
Strong background in cross-functional operating model design, RevOps process architecture, and workflow standardization for high-volume sales centers
Proficiency in SQL and analytics tools (e.g., Hex, Thoughtspot, Tableau, Snowflake, or similar) for diagnostic reviews, root cause analysis, and performance measurement
Experience designing and governing lead scoring/prioritization logic, capacity and coverage planning, and quota/target setting in partnership with Finance and FP&A
Deep understanding of change management governance for GTM process deployments, including structured rollout, adoption, and feedback loops
Exceptional program and project management skills, with a track record of leading multi-pillar RevOps initiatives and cross-functional teams
Excellent communication, facilitation, and stakeholder management skills, with the ability to influence at all levels of the organization
Bachelor's degree or equivalent experience in business, operations, or a related field
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Fertility
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Company
LegalZoom
LegalZoom is a technology platform giving access to professional legal advice so people can protect what matters most.
501-1000 employees
H1B Sponsorship
LegalZoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (19)
2023 (26)
2022 (27)
2021 (14)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$951.7MKey Investors
Registered AgentsPermiraPolaris Partners
2024-07-10Post Ipo Equity· $0.7M
2023-09-06Post Ipo Secondary· $140M
2021-06-30IPO
Leadership Team
Dan Wernikoff
Chief Executive Officer
Jeff Stibel
Chairman and CEO
Recent News
2025-11-25
Company data provided by crunchbase