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Gates Corporation · 1 month ago

Customer Experience Account Representative

Poplar Bluff, MO

Full-time

Onsite

Entry Level

1+ years exp

Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. As a Customer Experience Account Representative, you will deliver superior service to clients across North America, managing key accounts and addressing inquiries related to pricing, scheduling, and shipping.

Industrial Automation

No H1B

Responsibilities

Independently manage key customer accounts by utilizing customer portals to upload/download order information, review product details, analyze data, and monitor open orders to meet delivery requirements

Handle daily inbound calls and emails related to pricing, availability, emergency orders, backorder status, shipping and tracking inquiries, freight forwarders, and returns, with a focus on achieving first-call resolution

Initiate and expedite production for Gates products based on customer needs

Provide product information, competitive interchange options, and substitution recommendations to customers

Use Salesforce.com or other CRM tools to accurately track and manage customer cases

Support the Customer Experience (CX) team in achieving monthly performance metrics

Qualification

Customer relationship managementData analysisSalesforce.comMicrosoft WordMicrosoft ExcelCommunication skillsAttention to detailTime management

Required

1 year of relevant experience, preferably in a fast-paced customer service environment

Proficiency in Microsoft Word, Excel, and familiarity with database systems

Strong written and verbal communication skills

Demonstrates confident decisiveness and a willingness to take action when addressing customer issues

High attention to detail with a proactive approach to time management

Must be legally authorized to work in the United States on a permanent basis without sponsorship

Preferred

Bachelor's degree preferred

Benefits

Medical, Dental, Vision insurance and other voluntary benefit options: Benefits begin on the first day of the month immediately following your date of hire

Eligible for 3 weeks of paid vacation, additionally 8 sick days

11 paid holidays

401(k): company matching up to 6%

Tuition Reimbursement

Employee Discounts