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Mammoth Holdings · 3 weeks ago

Director of Operations

Sioux Falls,SD,US

Full-time

Onsite

Director/Executive

Mammoth Holdings is looking for a Director of Operations to lead a region of sites, ensuring operational excellence and developing leaders within the organization. The role involves guiding General Managers and TCDs, managing performance metrics, and fostering a culture of safety and guest satisfaction across multiple locations.

Automotive

Responsibilities

Lead operational performance across a territory of 4–25 locations

Ensure every site runs clean, safe, and 'show-ready' with consistent execution of the MOJO Playbook and Walk for Excellence

Support GMs and TCDs in delivering a reliable, friendly, and fast guest experience — every wash, every day

Help resolve escalations and damage claims in a way that protects both the guest relationship and the business

Coach and develop GMs, TCDs, and key leaders to run strong, independent operations

Use tools like Ops360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations

Support TCD-led training, new GM onboarding, and leadership development plans across your region

Strengthen leadership pipelines and internal promotions across your region

Support and reinforce learning from Spark Plug and Spark Summit

Drive membership growth and retention across multiple locations

Coach teams on sales behaviors, guest engagement, and membership conversations

Support community involvement and local marketing opportunities

Partner with the marketing department on their efforts to drive traffic to locations

Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM

Build action plans to correct performance trends and create sustainable improvements

Lead Charge Back sessions when a site needs a reset — shutting down early with the entire team to refocus, rebuild energy, and reestablish standards

Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently

Partner with Maintenance Techs to prioritize repairs and minimize downtime

Provide hands-on assistance when needed — helping with equipment resets, component swaps, troubleshooting, and shutdown recovery

Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe

Reinforce all safety protocols, training expectations, and incident follow-up procedures

You’ll help deliver key company initiatives across your region, including: Ops360 performance reviews, Operations Guide (labor tools, MoFlow, Value Visits, Scorecards), Playbook updates and consistency checks, NTO rollouts and training improvements, Walk for Excellence annual audit preparation, Safety programs and communication, Leadership development programs like Spark Plug & Spark Summit

Qualification

Regional Operations ManagementLeadership DevelopmentPerformance Metrics AnalysisGuest Experience ManagementFinancial Performance ReviewSafety Protocols EnforcementCoaching SkillsTeam BuildingProblem SolvingCommunication SkillsCross-Functional Collaboration