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Luxury Presence · 6 hours ago

Client Success Manager II

Phoenix, AZ

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. They are seeking a Client Success Manager II to guide clients through the implementation of websites and marketing strategies, ensuring a successful client lifecycle and relationship management.

AdvertisingReal Estate

Responsibilities

Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations

Project Management, as you’ll manage implementation and ongoing campaigns

Collaborating, working across departments to clearly communicate deadlines and expectations

Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes

Managing a large portfolio of clients (up to $3M in ARR)

Expanding revenue

Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients

Results-oriented work. Serving clients’ interests is always top of mind

Anticipating and understanding client vision, translating them into actionable next steps

Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations

Identifying problems and proposing solutions

Qualification

Client ManagementSEO KnowledgeProject ManagementData AnalyticsDigital MarketingWebsite ImplementationCommunication SkillsProblem SolvingAdaptabilityTeam Collaboration

Required

2+ years experience in software implementation, media agency campaign execution, or creative operations

2+ years experience in Client Management, Account Management, or related role

Working knowledge of SEO, Social, Content and/or Paid Media

A track record of results-oriented success built on data and analytics

Prior success as a result of your innovation

Previous success working in fast-pace, high-volume environments and delivering every time

Previous experience with platforms like Squarespace, Shopify, WordPress etc

Enthusiasm, competitive spirit, friendly and sunny disposition

An interest in the real estate industry (a passion is a plus)

Located in Austin, TX or Scottsdale, Arizona- Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)

Working hours of 8:00 am to 5:00 pm local time