Vingcard · 4 weeks ago
Return Material Authorization (RMA) Coordinator
Plano, TX
Full-time
Onsite
Mid Level
3+ years expVingcard is part of the ASSA ABLOY Group, a global leader in access solutions. They are seeking a detail-oriented Return Material Authorization (RMA) Coordinator responsible for handling returned materials, processing customer returns, and ensuring timely communication regarding RMAs.
Hospitality
Responsibilities
Document, Sort, Evaluate, Receipt of goods in the system and Creating factory complaints on daily basis to meet customer and company expectations
Responsible for validating returns based against company RMA policy
Responsible for researching customer queries regarding their RMAs as well as working with other teams within the organization to ensure accuracy and timely receiving of customer returns
Inventory movement and dispositioning of returned product based on condition
Providing follow-up communication regarding RMAs requests as needed
Test, program, configure and perform minor repairs of parts
Performs other duties as needed for job completion
Projects a professional and courteous image of ASSA ABLOY Global Solutions
Qualification
Required
Three years or more working in a fast-paced customer service environment, preferably involving the return of goods and product support
Detail oriented with ability to focus on assigned task with minimal supervision and achieve completion in respected time
Must have good technical/mechanical aptitude
Must have good interpersonal and customer service skills
Must be able to lift a minimum of 45 lbs
High School Graduate
MS-Windows and MS-Office Suite
Experience with company management system such as SAP, AX Microsoft Dynamics or equivalent
Experience with customer service system such Service Now, Microsoft Dynamics CRM or equivalent
Knowledge of computer hardware, peripheral devices, and networking a plus
Preferred
Associates Degree in electronics is a plus
Any working experience with the following a plus: Digital Voltmeter use and applications
Basic understanding of low voltage circuits and wiring diagrams
Solder surface mount and through hole circuit boards
Company
Vingcard
Your trusted partner for enhanced security, providing the ideal combination of security access and digital solutions that empower our customers to deliver tailored guest experiences while maintaining efficient operations.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase