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Computerworld · 2 weeks ago

Network Operations Center Technician I - Monitoring Cell (Sensor)

Lackland AFB, TX

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Computer World Services supports the Air Force Information Networks (AFIN) Mission Assurance Center, focusing on monitoring and maintaining network systems. The role involves troubleshooting, reporting incidents, and ensuring optimal network performance for various Air Force operated systems.

Information TechnologyNews

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Identifying, documenting and reporting outages or degradations of 16 AF operated systems

Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN

Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))

Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)

De-conflicting ASIs with identified system degradations/outages

Recording routine checks in Master Station Log

Collecting, documenting, and reporting actionable intelligence for initial event and incident response

Performing routine queries of incident management database to identify end-user AFIN issues

Qualification

Network monitoringTroubleshooting network systemsAFIN monitoring toolsIAT II certificationITIL v4 FoundationCommunication skillsDocumentation skillsTeam collaboration