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First Bank · 3 weeks ago

Banking Specialist - Creve Coeur

Creve Coeur, MO

Full-time

Hybrid

New Grad, Entry Level

$15.51/hr - $19/hr

0+ years exp

First Bank is one of the largest independent banks in the U.S., committed to its employees and clients. They are seeking a Banking Specialist I who will serve as the front line for client service, processing transactions and identifying sales opportunities while ensuring compliance with security and regulatory procedures.

BankingFinanceFinancial Services

Responsibilities

Supporting our Bank-s culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible

Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible

Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center

Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM, and vault, if needed. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management

Furthering personal development by actively seeking out and maintaining basic product knowledge of all Bank products. This may be obtained through training courses, branch meetings, corporate communications, etc

Contributing to the Bank-s success by identifying sales opportunities and referring clients to the appropriate area. Working towards achievement of branch and individual sales and referral goals

Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the clients- needs. (In-Store) Should cultivate relationship with retail store associates

Qualification

Banking experienceAttention to detailDigital awarenessEffective communicationProblem solvingCritical thinkingManaging multiple prioritiesAddressing client needs

Required

High school diploma or GED is required

At least six months of relevant work experience preferred; prior banking experience is strongly preferred

Ability to process information and transactions with high levels of accuracy

Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers

Shares, shows, and supports clients on a variety of technological digital and online tools and resources, allowing them to explore solutions to achieve their financial goals and well-being

Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation

Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations