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Caesars Entertainment · 2 weeks ago

Hotel Front Desk Clerk (Horseshoe Bossier) Part-Time

Bossier City, LA

Part-time

Onsite

New Grad, Entry Level

Caesars Entertainment is a leading hospitality company, and they are seeking a Hotel Front Desk Clerk to provide exceptional customer service at their property. The role involves greeting guests, assisting with check-in and check-out, and ensuring a positive experience while managing various guest-related tasks.

Food and Beverage

Responsibilities

Greets and welcomes customers with a smile, and takes pride in being a Caesars team member

Serves as Hotel representative and customer service role model for other employees

Understands, values, and supports the Caesars’ mission, vision & values

Knows special events, promotions, and player programs

Resolves customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools

Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings

Responsible for the accurate check-in and checkout of guests

Ensures that all guest contact is courteous, informative, and thorough

Ensures that Housekeeping cleans all rooms prior to issuing keys

Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping

Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization

Maintains an operating bank, renders bills, and issues change

Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property

Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino

Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements

Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools

Maintains knowledge of hotel, community, and Special Events to provide guests with superior service

Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times