John H. Carter Company, Inc. ยท 3 weeks ago
Order Management Representative
Baton Rouge, LA
Full-time
Onsite
Entry Level
2+ years expJohn H. Carter Company, Inc. is seeking an Order Management Representative to interface with internal and external customers regarding day-to-day business matters. The role involves responsibilities such as order entry, expediting purchase orders, and maintaining status of open orders for customers.
ComputerConsumer ElectronicsInformation TechnologyManufacturingVirtual Reality
Hiring Manager
Carrie Harper
Responsibilities
Receive correspondence from external and internal customers which must be handled on a timely basis
Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders
Must be able to learn multiple software programs and follow detailed processes
Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed
Ensuring customer specific requirements are followed
Work with production and inside sales to ensure delivery is met
Accountable for an accurate backlog and shipped not invoiced report
Support JHC accounting department with problem invoices, returns, and general customer account information
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
Attend and participate in required trainings
Procure product and product information for customers and Inside Sales
Be a team player, and work well as group
Accurately process and manage sales, purchase orders, and invoicing
This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected
Regular and predictable attendance is essential for this position
Qualification
Required
Serves as a representative interfacing with internal and external customers including factories and vendors on day-to-day business matters
Responsibilities include order entry, expediting purchase orders, maintaining status of open orders/quotes for customers, invoicing, and contacting vendors to get order statuses for jobs
Receive correspondence from external and internal customers which must be handled on a timely basis
Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders
Must be able to learn multiple software programs and follow detailed processes
Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed
Ensuring customer specific requirements are followed
Work with production and inside sales to ensure delivery is met
Accountable for an accurate backlog and shipped not invoiced report
Support JHC accounting department with problem invoices, returns, and general customer account information
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
Attend and participate in required trainings
Procure product and product information for customers and Inside Sales
Be a team player, and work well as group
Accurately process and manage sales, purchase orders, and invoicing
This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications
Urgency and pressure for prompt, accurate results are routine
Multi-tasking and the ability to handle and manage interruptions is expected
Regular and predictable attendance is essential for this position
Must be able to read Equipment & Process Specification documents
Preferred
Minimum 2 years of customer service experience preferred
Company
John H. Carter Company, Inc.
John H. Carter Company is an industrial automation company providing DeltaV process control systems and instrumentation solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase