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AAA Life Insurance Company · 1 day ago

Member Services Advocate

United States

Full-time

Remote

Entry Level

2+ years exp

AAA Life Insurance Company is a respected American brand focusing on Life Insurance and Annuity Products. They are seeking a Member Services Advocate to handle member inquiries, provide exceptional customer service, and support insurance processing to exceed member expectations.

Financial ServicesInsuranceLife Insurance

Responsibilities

Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style

Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members

Follows appropriate procedures to approve and process reinstatement forms within guidelines

Enroll members in coverage as opportunities are presented

Assist management in the receipt and resolution of insured’s and member complaints

Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member

Consistently leverage our brand and our dedication to creating a positive member experience

Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary

Qualification

Customer service experienceInsurance knowledgeMathematical calculationsComputer applicationsCommunication skillsCollaboration skills

Required

High School degree required; some college level coursework preferred

Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)

Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates

Preferred

Minimum 2 years' experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred

Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred

Prior experience navigating and operating multiple computer applications and telephone technologies desired

Company

AAA Life Insurance Company

AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.

Founded in 1969

Livonia, Michigan, USA

501-1000 employees