MyMichigan Health · 1 month ago
Application Analyst II
Midland, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMyMichigan Health is a healthcare organization seeking an Application Analyst II to join their Applications team. This role involves supporting, enhancing, and optimizing clinical and business systems while collaborating with operational stakeholders to improve workflows and user experience.
Health CareHospital
Responsibilities
Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user's interfaces etc)
Trouble shoots problems and incidents. Recommends innovative solutions
Plans, executes, and documents supporting evidence of application testing
Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used
Analyzes application capabilities to optimize its use within workflows
Assists in cross training team members and users
Participates in additional projects including software updates and changes
Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications
Using an in-depth knowledge of the application systems analysts continually configure, test, and maintain system functionality to meet the needs of end-users in their areas of support
Holds responsibility to complete complex build and configuration tasks and resolves advanced issues as they arise with minimal support from Senior Analyst and Vendors. Translates operational requirements into system design, ensuring safe, efficient, and compliance workflows
Maintain accurate documentation of system configurations, changes, and support activities. Creates knowledge-based support articles to clearly document resolutions and uses these documents to educate others on resolutions
With support from leadership and senior analysts, represent IT in Operational Workgroups, escalating issues and providing recommendations for solutions
Supports multiple applications, including design, build, testing, training, and troubleshooting with minimal guidance. Performs build tasks following best practices with the minimal support
Provide consultative support to operational teams regarding system best practices and workflow design
Manage medium-size requests from inception to completion with minimal support. Manage plans and timelines, coordinate resources within IT, and ensure that requests are delivered within scope and time
Act as a liaison between IT and Operational departments, facilitating conversations that balance critical and organizational priorities with technical feasibility
Effectively communicates statuses with leadership and subject matter experts. Communicates all application changes, enhancements, and procedures to all relevant stakeholders of impacted areas
Provide guidance and support to less experienced analysts through sharing their knowledge and expertise. Provides guidance to Analyst I staff in troubleshooting, system design, and workflows
Participates in an on-call support rotation to address organizational urgent needs
Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations
Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan Health
Qualification
Required
Associate's degree is required
Associates Degree or Bachelors in IT, business, or healthcare field with two (2) or more years of work-related experiences providing advanced application system support
One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications
Two (2) or more years prior work experience within Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards
Strong analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of applications
Excellent communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner
Interacts positively with end users, empathizing with their needs and translating them into system enhancements
Effectively translates and communicate complex technical solutions across various groups to help drive informed decision making by stakeholders
Willing and able to adapt to changing circumstances and requirements
Consistently demonstrate time management skills related to handling multiple evolving priorities, new projects, and emerging technologies
Strong attention to detail in all aspects of work, ensuring accuracy, data integrity, and compliance with standards and regulations
Consistently demonstrates calmness under stressful situations and respectfully expresses emotions to situations without adverse impacts
Prioritizes tasks based on importance and urgency aligning with the organizations mission, vision and values
Consistently demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships
Actively seeks and shares information appropriately with open and accessible environment that encourages free flow of information
Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations
Company
MyMichigan Health
MyMichigan Health is a a non-profit healthcare company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lydia Watson
Chief Executive Officer
Bryan Cross
Chief Operating Officer
Recent News
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