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Millennium Physician Group · 2 weeks ago

Clinical Team Leader

Jacksonville, FL

Full-time

Onsite

Entry, Mid Level

$22.99/hr - $28.74/hr

1+ years exp

Millennium Physician Group is a healthcare organization, and they are seeking a Clinical Team Leader to support the daily operations of their practice. The role involves overseeing office staff, ensuring adherence to processes, and assisting in various clinical and administrative duties.

Electronic Health Record (EHR)Health CareMedicalNursing and Residential Care

Responsibilities

Supports the daily operations of the practice to ensure a smooth, office workflow

Assists in ensuring appropriate staffing levels by handling call outs, need for re-scheduling, PTO/time off requests, etc

Assists with medical assisting duties, patient triage, and other back-office duties when needed (within scope of practice)

Supports office staff by being available for all staff during day-to-day operations

Assists Practice Supervisor with rounding on staff and collaborates on development of goals/metrics for staff performance

Completes regular follow-ups on practice performance items such as buckets, TOS, provider scheduling management, Care Gaps

Ensures office staff in all locations adhere to MPG processes including, but not limited to AIDET and offering patient phone surveys

Assist all New Hires with onboarding ensuring NH has log in information and quiet workstation, with regular check in with NH periodically to address any issues. Coordinate additional training after new hire completes orientation week

Review Care Gap reports, TOS collections reports, etc. and discuss concerns with Practice Supervisor and Practice Manager. Watch over quality reports and ensure that all chart prep is completed daily

Answers phones in high volume periods and helps address patient complaints or concerns

Monitors Athena Buckets and assists when needed in dropping claims

Oversees facility in terms of inventory and supply control; for instance, overseeing exam/waiting rooms and lab/nursing area are stocked and sanitized. Orders medical and office supplies

Responsible for scheduling/ordering ancillary services