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Vervent · 3 weeks ago

Bilingual Call Center Agent (Spanish)

Sioux Falls,SD,US

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $21.50/hr

0+ years exp

Vervent is a fintech leader looking for a Bilingual Call Center Agent (Spanish) to provide exceptional customer service and support in their call center. The role involves contacting and collecting within account portfolios while ensuring compliance with guidelines and delivering a best-in-class customer experience.

Financial Services

Responsibilities

Meet and surpass key performance indicators as specified by Management

Provide an exceptional customer experience within all communication channels

Knowledge and adherence to specific guidelines by portfolio

Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.)

Properly follow up on all assigned tasks as needed

Process all transactions and communications accurately

Protect consumer data in all communications

Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts

Promote good working relations with all other internal and external teams

Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department