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Chase · 6 months ago

Payments Investigations Vice President - Operations

10410 Highland Manor Dr, Tampa, FL, 33610, US

Full-time

Onsite

Mid Level

3+ years exp

Chase is a leading financial services firm, and they are seeking a Payments Investigations Vice President - Operations to join their Payments Operations team. The role involves transforming payment processing operations, driving innovation, and managing day-to-day operations including transaction processing and client service.

BankingFinancial Services

Responsibilities

Manage team performance and staff development

Manage overall governance on the function, both people and process

Ensure a daily review of all control execution aspects and track project completion

Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy

Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating

Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables

Interact with global location managers in an effective and professional manner

Monitor all relevant Management Information System data ensuring all issues have been resolved expediently

Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction

Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure

Qualification

Payments operations leadershipWork Queue managementProcess efficienciesBusiness managementGovernance/transformationInterpersonal skillsISO knowledgeSwift message processing

Required

Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc

Demonstrated ability in operations leadership or management within Payments, with at least 3 years of experience leading high-performing teams to achieve business priorities and objectives

Experience in Work Queue management

Experience handling a diverse team composing of people managers and individual contributors, totaling to ~15 full time employees (FTEs)

Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives

Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies

Strong business management skills and robust ability for governance/transformation

Amenable to working in Night hours and flexible to adjust as per business needs (would primarily support European Shift)