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Total CollectR Virtual Collector & Debt Negotiator · 2 weeks ago

Vice President of Customer Success

United States

Full-time

Remote

Mid Level

2+ years exp

Total CollectR Virtual Collector & Debt Negotiator is a fast growing SaaS company seeking an experienced Customer Success Manager to build their Customer Success Department. The role involves leading customer onboarding, training, building relationships, and collaborating with other departments to ensure customer satisfaction and drive growth.

FinanceFinancial ServicesManagement Consulting

Hiring Manager

Reena Choudhary

Responsibilities

Lead new customer onboarding and ensure a smooth go-live experience

Train customers on how to use our products effectively to improve their business performance

Build strong, long-term relationships with customers and serve as their primary point of contact

Monitor product usage and campaign performance to drive adoption and results

Identify and resolve risks before they impact satisfaction or retention

Partner with Sales and Marketing to renew and expand accounts through upsell and cross-sell opportunities

Conduct regular check-ins and performance reviews to showcase ROI

Gather customer feedback and collaborate with Product and Engineering on improvements

Develop and refine Customer Success playbooks, onboarding guides, and lifecycle processes

Contribute to the overall growth a structure of the Customer Success Department

Qualification

SaaS Customer SuccessCustomer onboardingCustomer relationship managementPerformance monitoringCustomer feedback analysisExceptional communicationTeam collaboration