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Koala Health · 3 weeks ago

Customer Experience Associate

United States

Full-time

Remote

Entry Level

$18/hr - $18/hr

1+ years exp

Koala Health is on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. As a Customer Experience Associate, you’ll be the friendly voice and helpful hand behind every customer interaction, assisting with order updates and managing questions across multiple channels.

Consumer GoodsHealth CarePet

Responsibilities

Assist customers over the phone and email with product and service questions

Manage both inbound and outbound calls and emails

Proactively identify solutions to questions you anticipate our pet owners have in each interaction

Take a hands-on approach to resolving every issue, owning it from start to finish

Provide a best-in-class service experience for our customers while working in a fast-paced environment

Provide our customers with technical support when navigating our website

Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

Qualification

Customer service experienceCommunication skillsVeterinary care experienceComputer skillsTeamwork

Required

High school diploma or equivalent

6+ months of professional experience working with computer and web based tools

1+ years of customer service experience or Veterinary care experience

Ability to work 9:30am - 6pm ET, Monday - Friday

Comfortable with virtual environments, including phone contact with customers for the duration of your shift

Excellent communication skills (spoken and written)

Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed

Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours