Advantage Solutions · 2 days ago
Customer Manager
Kansas City, KS
Full-time
Onsite
Entry, Mid Level
$57K/yr - $78K/yr
2+ years expAdvantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services. The Customer Manager is responsible for driving sales and managing relationships with designated customers, ensuring that business plans are executed effectively and that sales goals are met.
ConsumerMarketingRetail
Responsibilities
Drive our clients’ business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI’s, while staying within budget guidelines
Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation
Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling
Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests)
Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast
Manage selling recommendations from the customer(s) to grow and build the business long-term
Attend and present in client meetings at designated customer(s)
Attend and present in Management Team meetings
Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc
Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO’s, cost changes, contract execution and ensuring retail/merchandising execution
Develop and leverage relationships with key influencers and decision makers in assigned customers
Sell displays, period promotions, present business reviews, and new item introductions
Build and present product distributions based on previous performance using the customer scan data
Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition
Take weekly photos based on client request and needs
Acquire weekly pricing for clients based on their product (s)
Meets or exceeds Client’s goals for sales, distribution, share, pricing, shelving, and promotional volume
Launches strategies to pursue new opportunities
Implements retailer headquarter calls and penetrate key positions at the retailer to:
Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines
Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies
Secure Client approved schematics for all Clients’ brands by providing direction and communication to our schematic, reset, and retail departments
Ensure incremental sales through distribution of new products and maintenance of existing SKU’s
Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis
Manage accounts to achieve the targeted ACV on Innovation
Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders
Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients
Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer
Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios
Qualification
Required
Bachelor's Degree or equivalent experience
2-4 years in sales or retail experience and knowledge of CPG industry
Experience managing multiple projects simultaneously
Excellent written communication and verbal communication skills
Ability to motivate and inspire
Good interpersonal skills
Demonstrate conflict management skills
Excellent decision-making skills
Ability to exercise sound judgment
Ability to work effectively with management
Ability to ensure a high level of service and quality is maintained
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Preferred
Knowledge And Experience With Designated Customers
Company
Advantage Solutions
Advantage Solutions is a premier sales and committed to building brand value for our clients and customers.
10001+ employees
H1B Sponsorship
Advantage Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (5)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Juggernaut Capital Partners
2020-10-29IPO
2020-10-28Post Ipo Equity· $855M
2020-10-28Post Ipo Debt· $2.5B
Leadership Team
David Peacock
Chief Executive Officer
Brian G Stevens
Chief Financial Officer & Chief Operating Officer
Recent News
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