Duquesne Light Company · 1 month ago
Supervisor, Credit & Collections
Pittsburgh, PA
Full-time
Hybrid
Senior Level
7+ years expDuquesne Light Company is a leader in providing electric energy and has a strong commitment to inclusion and diversity. The Supervisor of Credit & Collections will lead a team of Credit Analysts, ensuring compliance with credit and collections processes while maintaining timely and accurate payment processing.
Electrical DistributionEnergyEnergy Efficiency
Responsibilities
Develop and implement the credit and collection policies and procedures for all customers
Responsible for any redesign of the collection process and customer segmentation profiles due to the implementation of new state and federal laws, technology improvements, or strategic focus changes
Maintain detailed policy and procedure manuals outlining current credit processes and compliance with PUC regulations
Develop, design and maintain processes required to capture data to provide daily, weekly, monthly and annual reports relating to the credit and collection process for internal and PUC reporting requirements
Provide expertise for daily questions and discussions within the company relating to PUC credit regulations, CSR inquiries, and field service issues for credit-related service orders
Initiate and oversee projects leveraging technology, staff and training to improve overall debt collection practices
Supervise and develop Credit Analysts in the performance of credit activities
Act as liaison with third party vendors and outside bankruptcy counsel to discuss objectives, reporting requirements, litigation, inquiries, system upgrades and performance reviews
Process invoices, manage and track performance, aid in RFP process, and periodically review contracts for third party vendors, including banking and payment processing partners
Provide oversite of customer payment channels and payment-related customer communications to ensure timely and accurate processing of payments and prevent customer confusion
Develop new payment channels as appropriate to meet customer need
Partner with Finance for monthly and yearly general ledger and closing activities
Maintain a balanced bank and CRM and oversee exception processing
Qualification
Required
Bachelor's degree in Finance, Accounting, Information Systems, or related discipline required
Seven (7+) or more years of related experience required
Valid driver's license required
Ability to plan and direct the work of others
Strong interpersonal and communication skills
Ability to analyze and develop strategies to effectively schedule multiple projects
Must be able to make clear, concise decisions under stressful conditions
Demonstrated leadership capabilities, with the ability to collaborate effectively in cross-functional teams and drive results
Preferred
Experience working within regulated environment preferred
Familiarity with PUC regulations preferred
Company
Duquesne Light Company
Duquesne Light Company Provides energy services to southwestern Pennsylvania.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-06-14IPO
Leadership Team
Mark E. Kaplan CPA
Senior Vice President Chief Financial Officer & Treasurer
Matthew Ankrum
Vice President, Chief Financial Officer
Recent News
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2025-10-20
2025-05-01
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