Charlie Health · 6 hours ago
Strategy & Operations Analyst
New York, NY
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $100K/yr
1+ years expCharlie Health is a rapidly growing organization focused on providing personalized virtual care for mental health treatment. The Strategy & Operations Analyst will work at the intersection of data, operations, and product to improve client access to care and enhance care delivery at scale.
Health Care
Responsibilities
Analyze and optimize the end-to-end admissions funnel to improve conversion and speed to care
Identify people, process, and technology gaps driving funnel leakage or missed follow-up
Develop Excel-based forecasting and capacity models that inform staffing needs, optimize utilization, and enable sustainable growth
Quantify opportunity size and ROI to inform prioritization of admissions initiatives
Design and implement scalable, tech-enabled workflows that improve Admissions Coordinator efficiency and consistency
Partner with Product and Engineering on product-led onboarding initiatives and evaluate impact
Support experimentation and A/B testing across admissions workflows, messaging, and tooling
Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes
Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction
Design and implement scalable processes, systems, and workflows that improve care delivery consistency
Evaluate trade-offs between client experience, clinician capacity, and operational constraints
Lead cross-functional initiatives to help implement new programs, tools, or care models
Develop dashboards and executive-ready materials to communicate insights and recommendations
Support experimentation around group structure, scheduling, staffing models, and care pathways
Qualification
Required
Bachelor's degree in Business, Analytics, Finance, Math, Computer Science, or a related analytical field
Advanced Excel skills
Highly analytical thinker with the ability to translate data into clear recommendations
Exceptional communication and stakeholder-management skills
Resourceful, proactive, and comfortable juggling multiple priorities
Meticulous attention to detail and strong ownership mentality
Located within a 45-minute commute of New York City and able to work 4 days per week in our NYC office
Preferred
1-3 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
Experience with SQL and/or Tableau strongly preferred
Benefits
Comprehensive benefits
Target performance-based bonus
Stock options
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
Company data provided by crunchbase