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ATN International · 3 weeks ago

Consumer Sales Manager

St Croix Falls, WI

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

3+ years exp

ATN International is seeking a strategic and customer-focused Consumer Sales Manager responsible for leading the consumer sales team. The role involves driving new mobile and fixed business sales activations, ensuring outstanding customer service, and managing daily sales operations while overseeing performance and reporting.

BankingMedia and EntertainmentTrading Platform

Responsibilities

Develop and communicate a clear strategy for the consumer sales team, continually evaluating and improving the sales channel to drive growth and efficiency

Provide direction and support for the development and implementation of sales pipeline tools and processes, ensuring all sales data is easily accessible and accurate

Own and drive individual and team sales targets, regularly engaging with team members to support achievement and surpass activation goals, fostering business growth, loyalty, and satisfaction

Review, discuss, and document sales performance, preparing and verifying monthly commission payments to ensure collective success

Engage with customers to understand and deliver on key business drivers and objectives, providing best-in-class customer service in every interaction

Address customer inquiries professionally via phone and email, supporting service requests and migrations, and sharing product/service knowledge to increase satisfaction

Oversee all revenue management and reporting for the consumer sales portfolio, including preparing reports and presentation materials

Use designated CRM tools for effective reporting, compliance, and data analysis, maintaining an accurate and updated sales pipeline with prospect data, appointments, interactions, and follow-ups

Track and maintain key performance indicators (KPIs) such as gross adds, churn, fixed & mobile sales, installations, and digital leads

Utilize multiple data points to inform decisions on staffing, inventory, and customer experience, engaging in continuous improvement to redefine and maintain efficiencies in focus areas

Provide coaching and foster a culture of innovation and continuous learning within the sales team to ensure optimal performance

Promote and sell all products, translating customer needs into tailored solutions

Expand the sales pipeline through effective lead generation activities, including cold calling, referrals, and site visits

Participate in and support marketing and community outreach events to develop pipeline opportunities

Ensure high-quality sales, achieving a sales-to-installation ratio of 85% or higher

Act as a brand ambassador, maintaining high standards of professionalism

Facilitate training and capacity building for team members and contractors

Oversee logistics related to product launches, inventory availability, and campaign timing, and procure tools and support resources for sales teams

Qualification

Consumer sales managementCRM applicationsSales strategy developmentMicrosoft OfficeCoaching sales professionalsCustomer service skillsCommunicationInterpersonal skillsOrganizational skillsProblem-solving abilitiesNegotiating skillsTeam-oriented