NEOGOV · 5 months ago
Navigator Care Specialist
Virginia 24012, VA
Full-time
Onsite
Entry Level
$52K/yr - $60K/yr
2+ years expThe City of Roanoke is seeking a Navigator Care Specialist to perform human services work focused on supporting adults with opioid use disorder. The role involves case planning, case management, and collaboration with local stakeholders to develop and monitor comprehensive intervention plans.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
The Navigator Care Specialist (NCS) supports and assists agency clients with the primary area of need identified as opioid use disorder
Clients are parents/legal guardians involved with Child Protective Services or Foster Care through the local Department of Social Services
The NCS will develop treatment and relapse prevention plans with a focus on opioid use although personal, social, health and economic needs are examined as part of the development of a comprehensive plan of care
The NCS interviews clients in their home and/or in the office to assess the nature and extent of needs
Ideal qualifications include an understanding of substance abuse disorders and treatment, the child welfare system, experience working with others from varying backgrounds and demographics, and experience working with adults with substance abuse and mental health needs
The NCS identifies needs, counsels families by addressing specific areas of attention and/or issues with regard to keeping children safe in their own homes with a focus on relapse prevention of opioid use
The NCS maintains case records, prepares written reports of services, recommendations and testifies in related court hearings as required
Additionally, the NCS performs work with agencies such as the courts, schools, child welfare, private providers and other community partners
Works with parents in which opioid use disorder is the primary reason for agency involvement through Child Protective Services or Foster Care with an overarching goal to help effect changes in family and achieve family reunification
Interviews clients to assess the nature and extent of needs
Develops and monitors individualized service plan goals, counsels with clients and confers with supervisor in formulating and assisting adults with the implementation of service plans
This includes consideration of opioid use disorder and clinical needs with an emphasis on emotional, social and intellectual functioning
Conducts home visits to assess risk factors and implement interventions
Assists with the identification of displaying risk factors associated with opioid use disorder and consults with collateral stakeholders regarding progress and continued areas of need on service plan goals
Conducts family, individual and group planning sessions
This includes participation in Family Assessment and Planning Team meetings and Family Partnership Meetings
Prepares progress evaluations and recommendation reports
Routinely provides testimony in court
Maintains detailed and accurate records
Works collaboratively with other community agencies for service coordination and program development
This includes referrals to community resources and providers such as clinics, substance abuse treatment, employment services, vocational rehabilitation services, etc
Performs work with public and private agencies such as Blue Ridge Behavioral Healthcare, Juvenile and Domestic Relations Courts, clinical professionals, etc
Coordinates transportation for clients as necessary
Collects and analyzes data on barriers to service goals, baseline data and trends over time
Performs other duties as assigned
Qualification
Required
Bachelor's degree from four-year college or university with a major in social work, psychology, or related human services field
Two years related experience and/or training in case management and social work
Possession of a valid state driver's license
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and procedure manuals
Ability to respond effectively to inquiries orally and in writing
Ability to effectively present information (orally and in writing) and respond to questions from groups of managers, clients, customers, and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions and deal with several abstract and concrete variables
Possession of an appropriate driver's permit issued by the Commonwealth of Virginia with a successful DMV check
Possess, or arrange to obtain shortly after employment: CPR and First Aid certification
Benefits
Paid leave is time off from work available for use by an employee upon approval by supervisor.
Extended Illness Leave: shall accrue at the rate of six (6) hours per month.
Funeral Leave: for family, up to three consecutive days.
Military Leave: Twenty-one work days per Federal fiscal year.
Holidays: The City provides 96 hours of annual paid holiday time.
Mental Health & Well-Being Leave: Employees receive 24 hours of Mental Health & Well-Being Leave upon hire.
Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time.
Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family.
Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only.
Life Insurance: Paid by the City at no cost to employees.
Optional Life Insurance: Paid by the employee.
Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled.
Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program.
Defined Benefit Pension Plan: Normal retirement after 55th birthday.
Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan.
Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account.
Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan.
Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses.
Virginia College Savings Plan: Two plans to choose from at a reduced application fee.
Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.
Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.
Vision Insurance: Paid by the Employee.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-10-31
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