Rocket Pest Control · 3 weeks ago
Inside Sales Professional
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelRocket Pest Control is an innovative company dedicated to providing reliable pest control solutions. The Inside Sales Professional will deliver exceptional customer service and sales support, managing inbound and outbound calls, setting up customer accounts, and assisting with customer service inquiries.
Home Health CareHome ServicesProfessional Services
Responsibilities
Answering and managing inbound/outbound sales calls
Engaging customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines
Completing a phone sale on qualified leads, send E-Contract to customer and set up service via Best Fit process
Attaining Conversion goals of lead to call and positive action and other performance metrics
Selling residential pest control services and other services aligned with standard operating procedures
Creating service accounts for new customers
Collecting payments and applies to proper account
Schedules inspections and/or quality control visits for sales inspectors and technicians
Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation
Adopts new products, sales and marketing skills from direct Sales Manager coaching and training
Meeting or exceeding all Minimum Performance Standards and attain Monthly Development Plan goals regularly
Documenting all customer calls accurately on customer’s account and forwards to appropriate associate
Entering lead information into database (PestPac and Velocify) accurately and schedule appointments
Assisting Call Center Specialist Team with customer service-related inbound callers during high-volume peak calling hours. Resolving billing issues, offer resolutions, and apply credits/adjustments when appropriate
Developing strong communication with platform branches to continuously improve customer experiences
Providing excellent communication and people skills to build trust and creating positive customer experiences by placing an emphasis on customer satisfaction
Qualification
Required
High School diploma or equivalent
Excellent verbal and written communication skills including articulation, customer service and interpersonal skills
Working knowledge of Microsoft Word, Excel and Outlook
Reliable transportation to and from work
Ability to calculate basic math
Must be able to pass seven-year criminal background check
Must be able to pass company drug screen and/or substance abuse testing
Preferred
Previous inside sales and/or customer service experience
Benefits
8 Company-paid Holidays (Full-Time Only)
10 Days of Paid-Time Off (Full-Time Only)
Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
Medical, Dental, and Vision plans (Full-Time Only)
Retirement Plans with Company match including 401k up to 5%
Employee Assistance Programs
Company
Rocket Pest Control
Rocket Pest Control is pest control and exterminations services provider.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-08-18Acquired
Leadership Team
Jeffrey Enck
Chief Operating Officer
Company data provided by crunchbase