Penbrothers · 1 month ago
Mid-Level and Senior NOC Engineer - CCNP and CCNA Required (Pooling)
United States
Full-time
Hybrid
Mid, Senior Level
2+ years expPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. They are seeking Mid-Level and Senior NOC Engineers to diagnose and troubleshoot network issues, implement service improvements, and support customer infrastructure management.
Outsourcing/Offshoring
Responsibilities
Diagnose and solve problems and incidents with limited supervision and within SLAs
Monitor ticket queues, multitask, and prioritize work by shifting focus as and when required
Troubleshoot system and network problems, ID root cause and escalate when appropriately
Implement network changes and service improvements on customer’s equipment as required
Work closely with the NOC team to resolve complex problems
Administer and maintain customer infrastructure via change control
Perform RMAs, software upgrades and patch management, for several vendors
Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base
Administer and maintain end user accounts, permissions, access rights and inventory
Support our Services delivery function by generating appropriate reporting
Working with other areas of the business to support the deployment of new products or tools
Qualification
Required
MUST be CCNA or CCNP certified with an ACTIVE certification
Hands-on experience with Aruba, Cisco, Palo Alto, or Meraki. Expertise in all four systems is not required; being strong in one (ideally Aruba) with an understanding of the others is acceptable
Customer-centric with excellent communication skills, both written and verbal
Must have experience in a 1st or 2nd line support role with a background in general support and operations
Experience of working with and troubleshooting BGP
Hands-on experience with Switches, Routers, Firewalls and Wifi
Knowledge and experience of ticketing/incident management systems (e.g ServiceNow, Zendesk, or HaloITSM)
Previous experience in a similar role at an IT Solutions Provider/MSP
Understanding of ITIL best practices
Demonstrate working under pressure and own initiative
Flexibility to work in any shift pattern covering nights, weekends (BH) including 24/7 is essential
Preferred
ITIL Foundations certification desirable
Benefits
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Company
Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase