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PharMerica · 3 weeks ago

Client Technology Engineer

Washington, NC

Full-time

Onsite

Mid Level

4+ years exp

PharMerica is a company that delivers personalized pharmacy care through dedicated local teams. They are seeking a Client Technology Engineer to provide Tier 3 support and consultation to IT users, managing and maintaining systems for inventory, asset management, and client encryption.

BiotechnologyHealth CareHospital

Responsibilities

Manages and monitors Altiris system servers, site servers, infrastructure and configuration, and works with Symantec support as needed. Coordinates with remote server team

Manages Dell Data Protection | Encryption system for client file encryption. Acts as enterprise administrator for all encryption issues and works with Dell support as needed

Establishes and maintains standards for operating system images and configurations, and updates and distributes images to multiple locations

Creates customizations and/or automations for software installations or packages

Creates queries, and/or modifies or consolidates statistical data for reporting

Evaluates new equipment for purchase, and creates and tests driver sets as needed

Works on one or more projects concurrently as project team member/lead. Understanding of project life cycle management

Troubleshoots network issues with the environment using networking fundamentals, concepts, practices and procedures

Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment

Effectively communicates complex information to a variety of technical and non-technical customers

Documents and tracks to resolution all project and support request/issues within ServiceNow ticketing system

Works with Client Technologies team and management to develop and document accurate operating procedures

Assists Client Technologies Analysts as needed

Performs other tasks as assigned

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualification

Technical SupportWindows Operating SystemsSystem AutomationNetworking FundamentalsA+ CertificationCustomer ServiceCommunication SkillsTeamworkProblem SolvingAttention to Detail

Required

Associates degree or equivalent work experience in technology field

Minimum four to five years of experience in a technical support role within an information technology department as Tier 2 or Tier 3 support

Extensive knowledge of desktop and laptop hardware

Familiarity with networking fundamentals, concepts, practices and procedures, Windows Server 2003/2008 administration

Intermediate to expert knowledge of Windows XP and Windows 7 operating systems

Working knowledge of MS Office applications; Word, Excel, PowerPoint, Access, Project, Visio and Outlook. Strong troubleshooting, diagnostic and analytical skills

Experience with system automation such as Altiris or SCCM, Group Policy Objects experience, Active Directory, logon scripts, batch language, VBScript, AutoIT scripting experience, SQL query language, O/S image build experience, technical documentation creation, Symantec Endpoint Protection

Effective skills of Communication, Teamwork, Customer Service, Dependability, Organization and planning, Problem solving, technological orientation

Ability to pay close attention to detail, ability to step through solutions prior to implementation desired