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Starfish Computer Corporation · 1 day ago

Senior Engineer

Toledo, Ohio Metropolitan Area

Full-time

Hybrid

Senior Level

5+ years exp

Starfish Computer Corporation is a provider of managed services, and they are seeking a Senior Engineer to oversee the technical aspects of clients’ IT environments. The role involves managing network equipment, troubleshooting complex issues, and coordinating with internal and client support teams to deliver high-quality service.

Cloud ComputingInformation ServicesInformation Technology

Responsibilities

Install, configure, monitor, and maintain network equipment, including routers, switches, and firewalls, across multi-vendor environments (Cisco IOS and HPE Aruba)

Design, implement, and manage IP addressing schemes, including subnetting and supernetting, to optimize network performance and security

Configure and manage VLANs to segment network traffic, enhance security, and improve network efficiency

Routing & Switching: Implement and troubleshoot both static and dynamic routing protocols (e.g., OSPF, BGP, EIGRP) to ensure efficient data flow and high availability

Troubleshooting & Resolution: Monitor network performance, identify issues, and troubleshoot complex network problems using various tools and techniques (e.g., packet captures, CLI tools)

Manage, support, install and upgrade Microsoft servers in physical and virtual environments

Optimize the client’s service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization

Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources

Act as the lead technical resource for assigned managed services clients

Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date

Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute – either remotely or at client site

Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems

Recommend capacity and performance plans for assigned client environments

Evaluate and schedule appropriate response to scheduled or unscheduled outage notifications

Coordinate and manage upgrades or changes in the client’s environment

Determine root cause analysis of service outages and complete or coordinate resolutions

Documents, tracks, and monitors all incoming service requests to completion

Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones

Be the lead technical resource for the assigned clients’ projects while maintaining a balance between the roles of project manager and technical advisor

Ensures personally that all support tickets classified as P2 or P1 have been resolved

Completes and closes out service orders within service ticket application

Qualification

Cisco IOSNetworking principlesIP subnettingActive DirectoryVMwareMS Windows ServerTechnical troubleshootingClient relationship managementVendor managementCompTIA A+Network+Security+MCITPMCSEDocumentation skillsCommunication skills