Insight Global · 2 weeks ago
Mainframe System Programmer
Plano, TX
Full-time
Onsite
Senior Level
$80K/yr - $100K/yr
5+ years expInsight Global is hiring for a role that is responsible for providing technical support for complex issues involving Mainframe Storage Management software. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Prioritize and balance workload to effectively manage multiple concurrent cases. Collaborate with other team members in case management and resolution
Analyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistance to prevent future issues by proactively sharing information with the customer regarding recent product updates and knowledge documents
Research and investigate complex issues and product defects for associated product(s). Use logs, traces, dumps, debuggers, review of product code, scripts or other software tools as a precursor to involvement by the Development team
Maintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects. Share configuration best practices with customers. Identify barriers preventing customers from upgrading or deploying products
Communicate business impact of product issues to the Development team and collaborate on prioritization and selection of solutions
Lead and coordinate aged/escalated issues to the customer's satisfaction. Provide structured follow-up coaching for less experienced team members
Utilize Knowledge Centered Service (KCS) processes to appropriately reuse, create, update, publish, and retire knowledge. Collaborate with colleagues in developing knowledge content
Adhere to best practices and case hygiene in the case resolution methodology
Participate in the weekend on-call rotation for Severity 1 support
Expand product knowledge, technical knowledge and soft skills through formal, informal, and self-study learning opportunities
Qualification
Required
Proven customer service skills
Strong written and verbal communication skills
Teamwork, collaboration, reliability, and self-direction
Relevant technical competence for this role
Mainframe operations or systems programming experience – z/OS, z/VM and/or z/VSE
Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, etc
Storage Management experience
Expertise as a Storage Architect, Engineer, or Administrator
Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; products including CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
5+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
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