Beauty Solutions, LLC ยท 22 hours ago
Customer Service Manager / Office Manager
Santa Cruz, CA
Full-time
Onsite
Mid Level
$80K/yr - $85K/yr
3+ years expBeauty Solutions, LLC is seeking a Customer Service Manager / Office Manager to lead a team of product experts in delivering exceptional customer experiences. The role involves overseeing daily office operations, managing financial reports, and supporting HR functions to ensure a smooth operational environment.
BeautyCosmeticsE-CommerceRetail
Hiring Manager
Kirsten Thomas
Responsibilities
Champion a culture of outstanding customer experience across all touchpoints
Handle escalated customer inquiries and resolve issues with urgency and professionalism
Analyze customer feedback and trends to recommend experience enhancements
Train and support team members in customer service best practices
Oversee daily office operations, including workflow prioritization and resource planning
Maintain office systems and workflows that support efficiency and organization
Coordinate with vendors, facility management, and internal teams for smooth operations
Assist in preparation and review of financial reports (P&L, expense summaries, forecasts)
Collaborate with leadership to develop annual budgets and monitor performance against budget
Track key operational and customer service metrics, identify trends and opportunities
Support HR functions including onboarding, benefit administration, record keeping, and compliance
Coordinate recruitment activities, scheduling interviews, and support offer processes
Maintain employee policies, files and assist with performance review logistics
Utilize office productivity and CRM systems to optimize workflows and reporting
Recommend and implement technology solutions that enhance customer experience and internal operations
Qualification
Required
Experience in a fast-paced service environment
Experience managing cross-functional projects
3+ years in office management, customer service leadership, or related role
Strong problem solving and proactive mindset focused on customer experience
Excellent communication and interpersonal skills
Comfort working with financial reports and budget data
HR administrative experience (onboarding, employee files, compliance)
Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365)
Highly organized with the ability to prioritize competing demands
Preferred
Bachelor's degree in business administration, Finance, HR, or related field
Company
Beauty Solutions, LLC
We are a full-service distributor to licensed professionals, offering exceptional products, services, and education.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase