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Forrest Solutions · 2 weeks ago

Workplace Experience Associate

Manhattan, NY

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Forrest Solutions is seeking a Workplace Experience Associate to support daily office operations and deliver an exceptional client experience. This role is client-facing and requires professionalism, discretion, and a service-first mindset while managing various responsibilities such as client interaction, meeting support, and office operations.

ConsultingCRMInformation TechnologyLegalStaffing Agency

H1B Sponsor Likely

Hiring Manager

Brendan Deonarine

Responsibilities

Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees

Deliver a high-touch, hospitality-driven experience aligned with the expectations of senior and high-profile visitors

Welcome and greet guests, vendors, and employees; answer questions and escort them to conference rooms or waiting areas

Anticipate guest needs and respond promptly, professionally, and with discretion

Hold doors for incoming clients and vendors as needed

Provide in-house beverage service, including coffee upon request

Maintain a pristine, professional Front of House reception area at all times

Set up, reset, and break down conference rooms before and after meetings

Manage and monitor client and conference rooms during meetings, including cleanliness and readiness

Assist with meeting and conference room scheduling and maintain internal tracking tools

Support catering logistics, including assisting with setup, delivery, and service for meetings

Replenish supplies in pantries, conference rooms, and client offices

Assist with submitting work orders via Building Engines for office-related issues and visitor access

Open and close work areas at scheduled times, ensuring full operational readiness

Track, order, and restock office supplies, snacks, beverages, and stationery

Assist with printing and basic IT support requests

Draft proposals and support documentation as needed

Assist with invoicing, reporting, filing projects, and form completion

Prepare shipping labels and coordinate FedEx packages

Assist with ordering business cards

Coordinate birthday cards, retirement gifts, and other employee recognition items

Support desk reservations and seating coordination during peak office periods

Answer incoming phone calls professionally and route to appropriate parties

Screen calls and direct messages to ensure timely and accurate communication

Maintain a high level of communication with all levels of staff, clients, and stakeholders

Create and update procedures and protocols

Identify opportunities to improve service delivery, efficiency, and overall client experience

Assist with ordering lunches for internal and external meetings

Perform ad hoc administrative and office support duties as assigned

Support additional tasks and projects as determined by management

Qualification

Customer serviceHospitality skillsMultitaskingOrganizational abilitiesProfessional appearanceProactiveDiscretionDetail-orientedAdaptability

Required

Exceptional customer service and hospitality skills

Ability to operate with discretion, professionalism, and confidentiality

Strong organizational and multitasking abilities

Flexible, adaptable, and comfortable managing changing priorities

Professional appearance and demeanor at all times

Proactive, dependable, and detail-oriented

Preferred

Appreciates variety in daily work operations

Is highly service-oriented and consistently goes above and beyond to meet client needs

Demonstrates a strong commitment to delivering an elevated, hospitality-focused experience

Thrives in a cross-functional environment requiring flexibility and adaptability

Is comfortable supporting high-profile individuals and maintaining the highest service standards

Company

Forrest Solutions

Glassdoor3.0

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm.

Founded in 1976

New York, New York, USA

1001-5000 employees

https://www.forrestsolutions.com/

H1B Sponsorship

Forrest Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)