FirstService Residential · 1 month ago
Assistant Community Manager
Half Moon Bay, CA
Full-time
Onsite
New Grad, Entry Level
$30/hr - $31/hrFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Assistant Community Manager assists in the everyday questions and needs of the residents, serves as a liaison with staff and vendors, and supports the community management team through various administrative duties.
Property ManagementReal Estate
Responsibilities
Acknowledge and greet all residents and guests in a friendly courteous manner
Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance
Monitor security cameras and act if inappropriate behavior of a member is noted
Inform CM or other senior staff member of any injury or behavior incident, complete incident report and/or call law enforcement or emergency crew as needed
Consistent use and maintenance of information in Connect, Tasks and other FirstService database programs as assigned
Create clear, concise, professional and accurate written communication to residents in a timely manner
Move management; perform move coordination duties as assigned
Perform site reviews and related correspondence and follow-up as assigned
Support staff to complete administrative duties
Support staff to receive and process ARC applications
Maintain and generate all required association and management reports
Operate and manage the access card and directory access system
Make every attempt to enforce rules and regulations in a professional manner
Assist with light general maintenance and set up as required
Process reported maintenance items to appropriate staff member or vendor
Inventory and maintain an adequate level of all supplies
Maintain an organized and clean workspace according to company procedures
Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation
Other duties assigned as needed
Answer phones, pick up mail, and respond to emails
Create and distribute vehicle tag forms, set up vehicle tags in ISN system, and distribute tags to residents
Create, track, distribute, and update new homeowner packet. Request ownership/rental proof from new homeowners and track their contact information. Update Connect once it changes over to new owner. Assist new homeowners and tenants with customer service
Assist with projects as needed, such as ordering new gate signs, renewing and decreasing AT&T contracts, and researching trash vendors, etc
General office work
Perform check deposits
Daily contact with gatehouse
Check up on CCMR room contact the Ritz for repairs, etc
Contact PG&E about streetlight repairs
Qualification
Required
Ability to work under tight deadlines and consistently meet deadlines
Exhibit professionalism, professional attire and demeanor at all times
Demonstrates effective communication skills consisting of oral, written and listening skills
Demonstrates problem-solving abilities
Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point
Demonstrates organizational skills and ability to independently prioritize daily workload
Must work effectively and communicate with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Must have a minimum of a GED or a High school diploma
Valid Driver's License and State Mandated Vehicle Insurance
Must be able to lift 25 lbs
Must be able to sit or stand for extended periods of time
Must have finger dexterity for typing/using a keyboard
Must be able to effectively place and receive telephone calls and use voicemail system
Benefits
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
Founded in 2012
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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