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KeyBank · 1 day ago

ACH Lead Specialist

Brooklyn, OH

Full-time

Hybrid

Mid Level

$18.75/hr - $24.52/hr

3+ years exp

KeyBank is a financial institution looking for an ACH Lead Specialist. This role is responsible for processing ACH files, ensuring timely and accurate performance of tasks, and providing excellent customer service while supporting operational efficiency.

Banking

Responsibilities

Come to work each day with the goal to provide first in class service to all internal and external clients. In doing so, ensure that any opportunities to improve process efficiency, quality, or client experience are communicated (with solution) in order to affect real change. Escalate any issues identified to the appropriate management. Partner with management to support departmental cross training activities. Be a positive advocate for change and support those around them through change. Lastly, it's essential to be an active participant in self-development in order to support the common team but also ones future advancement. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of staff inquiry. Such tasks will be (but not limited to):

Under minimal supervision, maintain complete understanding of all functions/processes within the Account Analysis team

Closely monitor team workflow including task assignment, monitoring for completion within established SLA’s with management escalation in advance of possible misses

Assist management by acting as a point person for day to day processing issues and complex clerical questions, knowing when to escalate to management for ultimate resolution

Serve as a functional team member supporting production during times of need

Provide unsurpassed service to internal and external clients through the KeyValues concepts

Contributing to the compiling and publishing monthly scorecard, producing/verifying various task items including monthly rotational and production calendars

Work with other Lines of Business to ensure data integrity is maintained within RPM and other systems/applications

Contribute continuous improvement ideas

Meet minimum individual, departmental goals and service level agreements

Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process

Assist with phone calls

Qualification

Banking experienceCustomer serviceBack office operationsMS Office skillsAnalytical skillsProblem solvingCommunication skillsAttention to detailTeam collaborationAdaptability

Required

High School Diploma or GED

Intermediate to advanced PC and MS Office skills

Minimum 3 years of banking experience (or equivalent work experience)

Approachable, easy to talk to, and composed – deals with high stress levels effectively

Superior problem solving, analytical and communication skills

Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail

Ability to multi-task and meet deadlines while working under pressure

Proven ability to comprehend and perform complex activities independently

Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor

Demonstrated ability to follow instruction as provided and utilize training to make informed decisions

Limited travel as needed

Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations

Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

Working knowledge of back office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management

Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations

Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion

Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision

Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes

Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development

Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change

Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner

Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations