University of Southern California · 3 weeks ago
Regional Operations Director, Ambulatory Administration (Orthopedic Surgery)South Bay - Ambulatory Admin - Full Time 8 Hour Days (Exempt) (Non-Union)
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$133K/yr - $220K/yr
5+ years expThe University of Southern California is seeking a Regional Operations Director for Ambulatory Administration. This role is responsible for overseeing the management of multiple facilities, focusing on financial management, risk management, quality assurance compliance, and patient care management.
EducationHigher EducationUniversities
Responsibilities
Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management and the Keck Medical Center through attendance at meetings and through both written and oral communication
Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
Oversee design and construction of new units and unit expansions/renovations
Participate with due diligence team for potential acquisitions either within or outside the division or the region
Oversee the transitional process of new acquisitions either within or outside the division or the region
Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
Understand and follow all organizational patient and employment policies and procedures
Understand the idiosyncrasies of a multi-specialty clinic and establish protocols and workflows that are complimentary and not detrimental to each specialty and sub-specialty
Identify commonalities and/or areas of opportunity to further align KMC on consistent practices, whether it be administrative, financial or clinical
Moderate travel required to various site locations
Financial Management
Work with Clinic Managers and supervisors to formulate site specific budget and work with finance to develop regional budget of overall operational expenses in accordance with policies
Review, authorize and monitor expenditure reports in accordance with policies and procedures
Prepare and submit exceptions to budgetary compliance to the Associate Administrator
Provide training on policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards
Review payroll reports for compliance with HR laws and regulatory agency policies
Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for the region
Define and establish goals for practice with Ambulatory leadership and practice leadership. Implement changes and/or additions as necessary
Analyze and report current workload and census statistics of patients/day through the use billing and registration systems. In order to capture accurate information, it is important to direct the staff in properly using these systems
Work closely with the Patient Business Office to assure timely submission of charge documents, provide information on new physicians, provide information on new services and supplies, work w/ office in developing rates for the new services and supplies
Using census statistics, telephone statistics and taking into account absences, holidays and vacation time, determine the correct level of staffing required to optimize patient care and fiscal integrity while meeting the TJC requirements
Review the organizational goals, patient care standards according to JCAHO and University policies and administrative requirements of the practice to plan and prepare the annual budget with the Associate Administrator, Chief Ambulatory Officer and financial leadership team
Encourage communication through weekly staff meetings, individual meetings, Manager and Supervisor meetings. Assure that changes in policy and procedures are communicated both up and down the chain of command
Provide ongoing evaluation of all operating systems. Using management tools (e.g. patient experience, benchmarking. ) to refine and improve existing systems
Ensure compliance of on-site cashiering services in the practice. This includes reviewing reports, working with General Accounting to assure that proper paperwork is submitted, ensuring that there is separation of duties with regard to collecting payments, charge document reconciliation, preparing receipts and cash reports
Risk Management/Quality Assurance Compliance
Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements
Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.)
Coordinate internal audit visits, data collection and reporting per organizational policy
Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, CDPH, TJC or other governing agency audit
Ensure compliance with state Worker Compensation and OSHA safety training requirements
Oversee quality assurance activities (timely reporting, follow-up, distribution)
Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)
Oversee compliance with state or federal regulations of the Injury Prevention and Safety Training Program
Patient Care Management
Participate with Ambulatory CNO, Regional Medical Director, or USC Care CMO as indicated and local management to ensure suitable treatment modality for all patients
Ensure that policies and procedures are in place and followed for continuity of planned care when patients are transferred to other facilities
Participate with Ambulatory Nurse Executive, Regional Medical Director, or USC Care CMO as indicated in development and revision of patient care policies and procedures manuals
Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care
Work directly with the manager and/or director on the scheduling of appointments, locally and within the Access Center, to ensure a steady patient flow and productive patient-physician clinic relationship. Work w/ physicians and staff in assuring that the physicians have adequate availability to meet requirements and internal Department standards
Manage the practices registration services to ensure compliance with USC Care and Hospital /University policies. Ensure that all required components are completed to ensure proper billings and collections. This includes making sure that insurance information is complete and accurate
Work with Managers, Supervisors and Ambulatory leadership to coordinate clinics nursing services while assuring compliance with TJC standards. This includes adequate staffing plans and staffing contingency plans
Work with Managers, supervisors, IT and Ambulatory leadership to assure practices are in compliance with any and all quality and financial metrics (i.e. MIPS) by performing periodic audit of records. Work with the Regional Medical Director or USC Care CMO and individual physicians to support compliance
Facilitate room utilization and assuring exam rooms are assigned and rooms are utilized appropriately
Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment
Utilizes the nursing process to provide therapeutic care to ambulatory patient population
Employee Management
Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in outpatient and nursing services
Plan, organize and supervise all clinical and support staff(s) to ensure high quality, cost effective patient care
Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and organizational outpatient guidelines
Ensure that continuing education programs are offered to keep staff up to date on nursing practices, universal precautions, worker/patient safety etc
Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Executive Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc
Ensure that the performance evaluation program meets organizational guidelines and that personnel files are maintained
Conduct regular staff meetings with Clinic Administrators or other program facilitators as necessary
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in a related field
5 years Healthcare progressive management experience
Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
Ability to define and achieve operational and financial goals for practices under his or her direct supervision
Able to analyze data and information to increase access and growth, reduce costs, and create efficiencies within each department
Engages in process improvement, program and system implementation, and facility projects to support and meet goals and objectives
Knowledge of Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients
Knowledgeable in utilizing proper allocation of resources and sound financial management for the growth and development of the practice(s) and new service opportunities
Excellent leadership skills to guide managers under their supervision to effectively delegate responsibilities and duties
Ability to achieve a collaborative working environment
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)
Preferred
Bachelor's Degree BSN preferred
Master's degree in a related field
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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