Apply on Employer Site

CIBC US · 2 weeks ago

Sr. Application Support Engineer

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$120K/yr - $140K/yr

3+ years exp

CIBC US is building a relationship-oriented bank for the modern world and is seeking a Senior Application Support Engineer. The role involves providing technical guidance for technology projects, coordinating application installations and configurations, and managing relationships with various stakeholders to ensure effective application support and implementation.

BankingFinancial Services

No H1B

Responsibilities

Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements

Analyze proposed application identity management designs and provide feedback on potential gaps

Partner with US and Enterprise technology and InfoSec teams to support and delivery on assigned efforts throughout the year

Coordinate and/or perform installations, configurations and system testing producing deliverables related to the various projects, and other technology related projects as needed

Research, assessment, and migration of applications

Lead and manage internal and external project teams in configuring applications and connection points; working with development teams to design integration points, such as REST and SOAP calls, for API patterns

Review, plan, test and implement system upgrades and enhancements with internal and external vendor resources

Play an integral role on project teams producing quality and timely deliverables for multiple workstreams

Modify, enhance and/or create solutions to meet business requirements

Review system patches and updates by vendor to ensure minimal system impact

Perform testing of solutions prior to moving to production

Lead and/or coordinate technical research, design, configuration, testing and integration of cross functional, multi-platform application systems

Perform application changes utilizing the change management process

Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management

Perform or coordinate testing of solutions prior to moving to production

Plan and implement certificate creation/renewals as needed

Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved

Utilize Incident and Problem Management to effectively resolve incidents and find root cause

Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence

Build strong relationships and partnerships with technical team members, clients, vendors, and peers

Lead discussions, listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions

Qualification

Application SupportChange ManagementIdentity Access ManagementCloud TechnologyBanking ApplicationsProblem ManagementSystem ImplementationsSystem IntegrationTechnical GuidanceTechnical ResearchCommunicationTeamwork