Customer Support Administrator jobs in United States
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Insight Global · 3 weeks ago

Customer Support Administrator

positionSanta Ana, CA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$23/hr - $26/hr

Insight Global is hiring on behalf of one of their largest clients in the financial industry for a Client Support Administrator. This role involves supporting the Card Services department by handling high-volume member service calls related to credit and debit cards, requiring strong problem-solving skills and attention to detail.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote
Hiring Manager
Madison Swiatek
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Responsibilities

Support its Card Services department
Assist members with routine issues such as lost or stolen cards
Issuing replacements
Updating PINs
Resolving ATM-related inquiries using a multi-platform system
Handling multiple calls daily
Addressing a variety of issues
Providing clear, proactive communication
Conduct additional research when a solution is not immediately available
Maintain professionalism
Follow up with members to provide updates and revised timelines

Qualification

Customer service experienceMulti-platform proficiencyWritten communication skillsCRM experienceCredit union experience

Required

Proven customer service experience
Ability to work across multiple platforms
Strong written communication and documentation skills

Preferred

CRM experience, especially with systems such as Springboard, Episys, Synapsis, Star Station, MyCoop, MasterCard Connect, Synergy, and Microsoft Office Suite
Prior credit union experience

Benefits

Medical, dental, and vision insurance
401(k) retirement plan
Paid sick leave
Other paid time off benefits

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase