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Computerworld · 3 weeks ago

Network Operations Center (NOC) Tier 1 Shift Lead

Ashburn, VA

Full-time

Hybrid

Senior Level

5+ years exp

Computer World Services is seeking a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s Network Operations Center. The role involves leading Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation while maintaining adherence to performance standards.

Information TechnologyNews

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment

Oversee incident intake, analysis, and escalation following ITIL procedures

Ensure adherence to service level agreements (SLAs)

Maintain accurate shift logs and incident summaries

Mentor and evaluate Tier 1 personnel performance

Qualification

NOC support experienceCompTIA Network+ certificationITIL v3 certificationMonitoring systems familiarityTicketing systems familiarityCCNA certificationPerformance evaluation skillsMentoring skills