HighRes Biosolutions · 2 weeks ago
On-site Automation Support Engineer, Level 1 or 2 (Tarrytown, NY)
Regeneron - Tarrytown, NY
Full-time
Onsite
Entry, Mid Level
$61K/yr - $180K/yr
1+ years expHighRes Biosolutions is a company focused on automation solutions for laboratories. They are seeking an Automation Support Engineer to provide on-site support for their systems, software, and equipment, ensuring effective communication and troubleshooting for their customers.
BiotechnologyConstructionRobotics
Responsibilities
Troubleshoot, resolve, and enhance software for integrating laboratory automation devices with robotic systems, primarily via onsite, face-to-face contact with end customers and their equipment
Troubleshooting, end-user support, and updates for Cellario, Solution and Cellario Order Broker (currently installed version only) software in conjunction with HighRes head office software, applications and support teams
Troubleshooting and updates for robotic system databases and associated robotic software
Teaching/Setup of Robotic Platforms and system specific configuration for customer systems
Troubleshoot system hardware issues (pneumatics, communications, etc.) with assistance/co-ordination with HighRes back office, field service and head office manufacturing/engineering teams. Where possible and reasonably practicable, provide onsite updates/fixes for simple HighRes device or instrument related issues
Troubleshooting HighRes device integration and operation in conjunction with HighRes field service engineers and head office R&D/device manufacturing or engineering team. Preliminary troubleshooting and low complexity issues would be done by onsite customer engineer with higher complexity issues handled by HighRes field service engineer, determined on a case-by-case basis based on complexity and skill set needed to complete the work
Escalation and co-ordination of more complex issues/cases with HighRes software/commissioner team, HighRes engineering/manufacturing team and other departments within HighRes while maintaining a quality-driven approach and quick turn-around for end customers
Coordination and assistance with onsite preventative maintenance visits for customer robotic systems, in conjunction with HighRes field service and customer service engineers
Maintain a high standard of communication both internally and externally with a first-time fix customer-driven attitude
Provide continual internal feedback to HighRes teams to enable a continual improvement process for our software, systems, and devices
Work holistically in partnership with all customer site systems, automation members, scientists, all third-party labs, and/or automation service teams
Provide guidance and recommendations on quality/reliability-driven initiatives to improve system operational uptime, as part of regular data-driven operational reviews
Be a customer advocate and owner for driving internal HighRes actions and report back to customer site teams
Software update and deployment planning in conjunction with the customer automation team and scientists
Provide onsite training to increase ability and confidence in system operation/reliability
Conduct regular meetings between HighRes and the customers to review system issues and maintain a collaborative relationship
Qualification
Required
1-3 years of previous customer service in automation or software support experience
BS in computer science, software or related applied engineering discipline
C#, object-oriented programming (web development not applicable)
Computer communications (TCP/IP, RS232)
Excellent problem-solving skills to overcome unforeseen challenges quickly and effectively
Work effectively as a team member and individual
Excellent communication skills
Preferred
Relational databases and previous automation experience
Electronics/electrical experience desirable but not a requirement
Basic mechanical skills i.e. tapping/drilling/basic use of hand tools
Company
HighRes Biosolutions
HighRes Biosolutions provides design and construction of innovative robotic systems.
201-500 employees
H1B Sponsorship
HighRes Biosolutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$2.48M2015-07-21Series Unknown· $2.48M
2015-05-01Acquired
Leadership Team
Ira Hoffman
Chief Executive Officer
Lou Guarracina
Founder and CTO
Recent News
2025-10-14
Google Patent
2025-05-04
Google Patent
2025-02-12
Company data provided by crunchbase