Waste Connections · 1 week ago
Collections Representative
Norfolk, VA
Full-time
Onsite
Entry Level
1+ years expWaste Connections is seeking a Collections Representative to manage delinquent accounts in Norfolk, VA. The role involves making calls and emails to customers, handling payments, and resolving billing issues while collaborating with various departments to achieve collection goals.
Environmental ConsultingEnvironmental EngineeringRecycling
Responsibilities
Making outbound calls and sending emails daily on delinquent accounts
Managing automated calls and emails
Working closely with various departments to reach monthly collection goals
Handle difficult customers and escalated calls
Work closely with Credit Supervisor in utilizing our 3rd party collection agency
Maintain accurate notes in customer accounts
Provide assistance with online payments
Provide customers recap of accounts for billing disputes
Reporting results to management and escalating problem accounts
Qualification
Required
Strong computer skills to include Microsoft Excel and Word experience
Strong verbal and written communication skills
Preferred
Minimum of 1 year of credit and collections experience highly preferred
Minimum of 1 year of experience making heavy outbound collections calls highly preferred
Ability to speak a second language is a plus!
Benefits
Competitive pay
Excellent benefits
Company
Waste Connections
Waste Connections is an integrated solid waste services company that provides solid waste collection.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.71B2025-05-28Post Ipo Debt· $500M
2024-06-11Post Ipo Debt· $363.5M
2024-02-15Post Ipo Debt· $750M
Leadership Team
M
Mary Whitney
EVP - CFO
C
Colin Wittke
Vice President – Sales
Recent News
2025-10-21
2025-10-21
2025-09-24
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