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Luxury Presence · 7 hours ago

Client Success Manager I

Phoenix, AZ

Full-time

Hybrid

Entry Level

$60K/yr - $65K/yr

1+ years exp

Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The Client Success Manager I will support lower-tier clients by helping them maximize the value of their websites and platform through education on SEO and digital marketing best practices, while driving product adoption and identifying growth opportunities.

AdvertisingReal Estate

Responsibilities

Manage a book of clients or run structured 1-to-many programs designed to support clients at scale

Educate client on benefits of their plan by articulating the results driven through the product

Provide clear, proactive communication about timelines, expectations, next steps, and platform best practices

Translate client needs into action by gathering requirements, documenting requests, and escalating when appropriate

Maintain high levels of client satisfaction by delivering value, meeting deadlines, and providing an exceptional experience

Contribute to retention and expansion conversations by identifying opportunities and reinforcing the value of Luxury Presence

Collaborate cross-functionally with design, implementation, support, and marketing teams to ensure client needs are met

Continuously improve your marketing skill set, platform knowledge, and process expertise

Qualification

Customer SuccessSEOData AnalyticsContent MarketingSocial MediaClient CommunicationOrganizational SkillsTime ManagementProblem-SolvingCollaboration

Required

1+ years in Customer Success or another client-facing role

Experience managing a large volume of client requests, whether through managing a book or a queue

Working knowledge of SEO, social media, content marketing, and/or paid media

Proven ability to use data and analytics to drive success

Strong organizational and time management skills in a fast-paced environment

Enthusiasm, adaptability, and a client-first mindset

Skilled at navigating complex client situations with professionalism

Flexible and resourceful in meeting changing client needs

A problem-solver who removes roadblocks for clients and teammates

Collaborative, positive, and motivated to help clients succeed

Located in Austin, TX or Scottsdale, Arizona- Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)

Working hours of 8:00 am to 5:00 pm local time