NAPA Auto Parts · 3 months ago
Motion Automation Intelligence- Customer Service Representative II
Cincinnati, OH, USA
Full-time
Onsite
Senior Level
5+ years expMotionAi is a leader in high-tech automation solutions for industrial automation across the United States. The Senior Customer Service Representative responds to customer inquiries, places orders, and develops relationships to meet customer needs while providing guidance to less experienced representatives.
AutomotiveMachinery ManufacturingManufacturingRetailWholesale
Responsibilities
Responds to complex customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion’s gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders. May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
May handle customer returns
May be assigned to one customer
Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
May be responsible for quality and/or safety in the branch
Performs other duties as assigned
Qualification
Required
Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Preferred
Excellent driving record preferred
Benefits
Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick
Holiday pay
Company
NAPA Auto Parts
Napa Auto Parts specializes in the sale of auto parts and related products.
Founded in 1926Quebec, Quebec, CAN
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
Company data provided by crunchbase