SPECTRAFORCE · 3 weeks ago
Director of IT Operations/Enterprise Operations Center (EOC)
United States
Full-time
Remote
Director/Executive
10+ years expSPECTRAFOR is seeking a Director of IT Operations to lead the Enterprise Operations Center. This pivotal leadership role involves overseeing daily operations, ensuring system reliability, and driving continuous improvement initiatives across the organization.
ConsultingCRMInformation TechnologyLegal
Hiring Manager
Niteesh Dwivedi
Responsibilities
Direct information systems operations, including network operations, data center management, and application support, ensuring 24/7 availability and performance
Ensure ownership of major incidents and outages, direct process development for Managed Service Providers and cross-functional teams to minimize downtime (MTTR) and assist coordinating communication with senior leadership and stakeholders during crisis situations
Collaborate with executive leadership to develop and execute long-term operational strategies and annual business plans that align with company objectives
Analyze current operational processes and performance metrics to identify areas for improvement, streamline workflows, reduce costs, and increase productivity and efficiency across the enterprise
Lead, mentor, and develop a high-performing team of managers and technical staff, fostering a culture of accountability, integrity, and continuous improvement
Develop, manage, and monitor departmental budgets and financial reports, ensuring effective allocation and utilization of resources
Manage relationships and negotiate agreements with external vendors, suppliers, and third parties to ensure cost control, quality standards, and timely service delivery
Oversee and enforce operating policies, procedures, and security protocols to ensure compliance with all internal, industry, and regulatory requirements (e.g., ITIL processes, security frameworks)
Qualification
Required
A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required
Minimum of 10+ years of progressive experience in IT operations, network operations, performance monitoring or a related field, with at least 5-8 years in a leadership or management role
Proven track record in managing large-scale, network or operations center with complex operations
In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow)
Excellent crisis leadership and decision-making abilities under pressure
Strong analytical mindset with the ability to interpret complex data and performance metrics to drive strategic decisions
Exceptional communication and interpersonal skills, capable of effective collaboration with stakeholders at all organizational levels
Strong problem-solving and organizational skills, with a focus on details and time management
Preferred
An MBA or a related Master's degree is highly preferred
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase