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Members 1st Federal Credit Union · 8 hours ago

IT Support Services Specialist

Enola, PA

Full-time

Hybrid

Mid Level

3+ years exp

Members 1st Federal Credit Union is a growing organization that values diversity and inclusion. The IT Support Services Specialist provides comprehensive technical support to ensure the optimal performance and security of IT systems, while also managing end-user computing environments across multiple platforms.

BankingFinancial ServicesInternet of Things

Responsibilities

Providing second-level technical support for all incoming IT issues, troubleshooting and resolving complex problems with hardware, software, and peripherals

Installing, configuring, and maintaining Windows and iOS devices, ensuring all systems and workstations operate efficiently

Provisioning hardware and software, supporting remote office locations, and diagnosing basic and intermediate technical problems

Assisting with and, when required, leading IT infrastructure improvement projects, ensuring that systems remain up-to-date and secure

Supporting and updating company software, troubleshooting issues, and implementing effective solutions

Collaborating with users at all levels of the organization to identify needs, deliver technology solutions, and enhance end-user experiences

Ensuring endpoint security protection is in place, with regular monitoring for vulnerabilities and maintenance of security systems

Developing and maintaining an inventory of all IT assets, documenting hardware failures, repairs, installations, and removals

Assisting in training and supporting the IT Support Services Team, fostering a collaborative and efficient work environment

Qualification

Active DirectoryWindows ServerTechnical diagnostic skillsVDI troubleshootingMicrosoft applicationsAnalytical skillsOrganizational skillsCommunication skillsInterpersonal skillsTime management