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AndHealth · 1 month ago

Patient Onboarding Specialist

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

AndHealth is on a mission to radically improve access and outcomes for challenging chronic health conditions. The Patient Onboarding Specialist will be the first point of contact for patients, guiding them through complex medical needs and ensuring they feel supported throughout their journey.

Health CareMedical

Growth Opportunities

Responsibilities

Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment

Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision

Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action

Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team

Deliver a 'Wow' experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach

Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step

Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department

Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation

Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them