Keolis Commuter Services · 4 weeks ago
ACE - Assistant Conductor
Manassas, VA
Full-time
Onsite
New Grad, Entry LevelKeolis Commuter Services is seeking an Assistant Conductor to provide excellent customer service and ensure safety compliance. The role involves assisting the conductor and engineer, resolving customer disputes, and effectively communicating with passengers.
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Responsibilities
Comply with all related safety rules and procedures and report all hazards as required
Attend and participate in all assigned training
Resolve minor customer disputes / complaints on board the train with calm professionalism, including fare enforcement
Effective and timely communication of relevant issues to passengers using both in person and public address system announcements
Assist the conductor and the engineer in the inspection and basic troubleshooting of mechanical systems of rail equipment
Assist the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects
Comply with all operational and code of conduct rules / policies
Submit to and pass periodic medical examinations as well as random drug and alcohol screenings
Must pass yearly operational rules exams
Must be able to pass a conductor promotion exam
Satisfactory attendance and safe work record
Must understand and comply with Keolis's Uniform & Grooming Standards when engaged in performing passenger service
Other duties as assigned
Prior work experience exhibiting responsibility, initiative, and other leadership characteristics
Customer Service Experience Preferred
Qualification
Required
Excellent Customer Service skills, Interpersonal and Communication
Comply with all related safety rules and procedures and report all hazards as required
Attend and participate in all assigned training
Resolve minor customer disputes / complaints on board the train with calm professionalism, including fare enforcement
Effective and timely communication of relevant issues to passengers using both in person and public address system announcements
Assist the conductor and the engineer in the inspection and basic troubleshooting of mechanical systems of rail equipment
Assist the Conductor in submission of various reports to record movement delays, unusual occurrences, passenger inconveniences, and mechanical defects
Comply with all operational and code of conduct rules / policies
Submit to and pass periodic medical examinations as well as random drug and alcohol screenings
Must pass yearly operational rules exams
Must be able to pass a conductor promotion exam
Satisfactory attendance and safe work record
Must understand and comply with Keolis's Uniform & Grooming Standards when engaged in performing passenger service
Other duties as assigned
Prior work experience exhibiting responsibility, initiative, and other leadership characteristics
Preferred
Customer Service Experience
Company
Keolis Commuter Services
Keolis Commuter Services is a transportation company providing passenger transportation services.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Manuel Liongson
Chief Financial Officer, VP of Finance, Planning & Performance
Philip O'Donnell, CPA, CGMA
Deputy Chief Financial Officer
Recent News
Railway Track and Structures
2023-12-25
2023-12-25
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