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MIURA AMERICA CO., LTD. · 3 weeks ago

Water Treatment Support Specialist IV

Rockmart, GA

Full-time

Onsite

Senior Level

5+ years exp

MIURA AMERICA CO., LTD. is one of the world’s largest industrial boiler manufacturers, recognized for its commitment to excellence and innovation. The Water Treatment Support Specialist IV is responsible for supporting branch offices and representatives in water treatment capabilities, involving research, training, and collaboration with internal teams to advance water treatment technologies.

3D PrintingManufacturing

Hiring Manager

Lorraine Peacock

Responsibilities

Advance MIURA’s Ability to Perform Water Treatment for an Entire Facility - Inside & Outside of the Boiler Room

Develop, design, and implement water treatment programs for full-facility coverage, including but not limited to cooling towers, closed-loop systems, and wastewater

Evaluate existing MIURA technologies and identify opportunities for adaptation or expansion

Develop modular and scalable treatment solutions tailored to diverse facility types

Investigate emerging technologies and water treatment methods

Lead pilot projects and field trials to validate new approaches

Collaborate with R&D, engineering, and external partners to accelerate innovation

Ensure all treatment programs meet local, state, and federal environmental regulations

Promote water conservation, reuse, and sustainability practices

Work closely with sales and service teams to align solutions with customer needs

Provide technical training and support for new systems

Prepare documentation and manuals materials for new offerings

Water Treatment Support Specialist position has a career development plan which consists of level 0–4, which will be shared during in-person interview

Expected to learn and successfully complete levels 0–1 within 9 months of hire date

Expected to learn and successfully complete levels 2–4 within 2 years of hire date

Assist sales and maintenance/service personnel from Miura and our Representative Network by answering water treatment, water quality, and associated water equipment questions, coordinating with internal departments (Maintenance, Engineering, Maintenance Support, Production Support, etc.) to provide guidance with troubleshooting Miura water quality products and services within the department’s guidelines for timeliness and efficiency in the Case Management System

Responsible for supporting the maintenance and sales staff in relation to the subject of water treatment. This involves becoming a technical expert in multiple product lines (chemical, water treatment equipment, federal/state/local codes, and regulations, etc.)

Be familiar with water analysis laboratories and the water analysis procedures to support the water analysis labs

Create and update supporting technical documentation (manuals, FAQ/quick guides, knowledge base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with documents pertaining to content such as PV replacements, retrofits, parts identification, digital services, etc., as identified through a regular case management review and interaction with MAC’s Maintenance team

Create and revise documents in support of Sales, Maintenance, and Production Departments in relation to water treatment topics and products

If applicable, translate documents from Japanese to English and/or English to Spanish

Qualification

Water treatment technologiesRegulatory complianceProject managementCooling towersClosed-loop systemsWastewater treatmentTechnical troubleshootingAnalytical skillsCustomer interactionMicrosoft OfficeCommunicationCollaboration skillsTime managementOrganizational skills

Required

Must understand and be able to apply the principles of the MIURA “MOTTO,” “MISSION and VISION,” “MIURA WAY,” and “CSLP – Complete Solutions & Lifecycle Partnerships” to their everyday work activities where applicable and always put safety first

Excellent written communication skills

Must be proficient in speaking in front of various audiences (employees, customers, representatives)

Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams

Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint, Teams)

Exceptional time management skills and ability to prioritize tasks and complete them in a timely manner

Proven organizational and planning skills. Must be a self-starter with great initiative

Multi-tasked, analytical approach to problem-solving with strong attention to detail

Ability to gather, analyze & present information utilizing strong verbal/written communication skills

Knowledge and practical experience in working remotely, building and maintaining customer trust, problem solving, maintenance & safety best practices

Interact professionally with customers, co-workers, and suppliers in stressful and busy situations

Submits required documentation on timely basis & meet deadlines

Excels within the guidelines of both corporate and departmental policies

Regular and reliable attendance is required

Ability to travel an average of 25% domestically while managing travel expenses in a cost-efficient manner

Bachelor's degree (in a STEM field and/or Certified Water Technologist discipline.)

5 or more years in industrial water treatment

Strong understanding of water treatment technologies and facility operations

Experience with cooling towers, closed-loop systems, and wastewater treatment

Excellent project management and communication skills

Familiarity with regulatory frameworks (EPA, OSHA, local water authorities)

Preferred

Experience in researching information and technical troubleshooting/problem solving with mechanical & electrical components and controls is a plus but not required

Ability to read wiring diagrams and schematics is a plus but not required

Experience with ASME section 1 and section 8 code is a plus but not required

Experience with UL standards is a plus but not required

Experience with heat transfer and fluid analysis is a plus but not required