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Collective Health · 1 day ago

Senior Team Lead - Structure

Lehi, UT

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $94K/yr

Collective Health is transforming how employers and their people engage with their health benefits through technology and compassionate service. The Senior Team Lead - Structure will be responsible for the technical foundation and execution of client benefit plans, overseeing the configuration, maintenance, and enhancement of benefit structures while leading a high-performing team.

Health CareHealth InsuranceInsurTech

Responsibilities

Own the Plan Stack: Take full ownership of the end-to-end configuration, quality, and maintenance of the benefit plan structure (e.g., plan setup, product stack, plan rules, etc.)

Drive Tooling Enhancement: Identify, prioritize, and sponsor tooling and system enhancements specifically aimed at improving the efficiency and accuracy of benefit creation and plan stack maintenance

Benefit Creation & Maintenance: Oversee the cradle-to-grave process for new benefit creation and maintenance, ensuring strict adherence to federal and internal regulations (e.g., ACA, HIPAA)

Escalation Management: Serve as the final escalation point for complex operational issues, performing root cause analysis (RCA) on trends and errors in benefit configuration, and leading the implementation of permanent remediation plans

Technical IP: Take personal responsibility for strengthening the team's intellectual capital and knowledge base related to plan services and configuration processes

Build High-Performing Team: Act as a hands-on leader to build, lead, and develop a high-performing team, fostering a culture of accountability, diversity, equity, and inclusion

Develop Expertise: Establish and manage SME and Mentor level certification programs focused on plan structure, tooling, and complex configurations

Training & Development: Identify training needs, coordinate development, and review training plans to ensure the team maintains expert-level knowledge of industry regulations and internal services

Operational Health Reporting: Report on the operational health and performance standards specific to plan configuration services, providing regular feedback to the team on areas for improvement

Strategic Partnership: Develop and maintain strong working relationships while collaborating cross-functionally with key stakeholders (e.g., Product, Engineering, Legal, Client Success, and Customer Experience) to ensure plan structure capabilities align with organizational strategy

Service Improvement: Initiate, manage, and provide leadership on service improvement projects focused on enhancing the overall efficiency and quality of benefit creation workflows

Service Interruption Planning: Lead service interruption planning and focus on strengthening the team's professional skills and knowledge to ensure rapid recovery

Qualification

Health benefits administrationBenefit plan configurationToolingSystem enhancementsOperational efficiencyLeadership experienceMicrosoft Office skillsGoogle Suite skillsTeam developmentCross-functional collaboration

Required

Direct leadership experience in health insurance, healthcare operations, or health benefits administration, with a focus on benefit plan configuration, claims systems, or core operational structure

Demonstrated experience partnering with Product and Engineering to deliver tooling and system enhancements that drive operational efficiency

Proven ability to lead teams, manage personnel issues, and drive individual engagement and professional development

Excellent Microsoft Offices or Google Suites skills

To connect with Collective Health's mission to transform the health insurance experience for employers and their employees