Apply on Employer Site

Motion · 14 hours ago

Motion Ai- Customer Service Representative II

Cincinnati, OH

Full-time

Onsite

Senior Level

5+ years exp

Motion is a leading provider of high-tech automation solutions for industrial automation across the United States. They are seeking a Senior Customer Service Representative who will respond to customer inquiries, place orders, and develop relationships with customers while providing guidance to less experienced representatives.

Industrial Automation

Responsibilities

Responds to complex customer inquires regarding products, provides quotes, and handles order entry

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion’s gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

May handle customer returns

May be assigned to one customer

Provides coaching, guidance, and direction to less experienced Customer Service Representatives

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems

May be responsible for quality and/or safety in the branch

Performs other duties as assigned

Qualification

Product knowledgeNegotiation skillsCustomer relationship buildingComputer skillsOrganizationMulti-taskingCommunication skillsTime managementAttention to detailReliability