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iHeartMedia · 2 weeks ago

Office Operations Manager

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$17.30/hr - $21.63/hr

2+ years exp

iHeartMedia, the number one audio company in America, is seeking an Office Operations Manager to provide essential administrative and process support to the sales organization. The role involves assisting the sales team, generating reports, and ensuring compliance with company policies.

AdvertisingAdvertising PlatformsBroadcastingInternet RadioMusicPodcast

Responsibilities

Provide administrative and process support in areas such as:

Contract administration

Customer service

Order tracking and history management

Assist the sales team with:

Product pricing and quote preparation

Sales development activities

Creation of sales materials and marketing communications

Generate and analyze reports related to:

Sales activities

Revenue performance

Market trends

Maintain accurate documentation and ensure compliance with company policies and procedures

Coordinate with internal departments to resolve customer inquiries and support timely order fulfillment

Contribute to continuous improvement initiatives to enhance sales processes and customer experience

Qualification

Microsoft Office SuiteCRM systemsSales support experienceAnalytical mindsetOrganizational skillsCommunication skillsInterpersonal skillsProblem-solving skillsCustomer-focused approachAttention to detail

Required

2+ years of experience in sales support, administrative coordination, or similar role

Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems

Excellent organizational skills with attention to detail and accuracy

Strong communication and interpersonal skills to collaborate effectively with cross-functional teams

Ability to manage multiple priorities in a fast-paced environment

Analytical mindset for interpreting sales data and generating actionable insights

Customer-focused approach with problem-solving capabilities

Familiarity with sales processes and marketing principles

Preferred

Associate's or Bachelor's degree in Business Administration, Marketing, or related field

Benefits

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!