Christian Healthcare Ministries · 1 day ago
Maternity Care Support Representative (Hybrid Potential)
Barberton, OH
Full-time
Hybrid
New Grad, Entry LevelChristian Healthcare Ministries is a nonprofit organization that provides a health care sharing ministry for Christians. The Maternity Care Support Representative serves as the primary contact for members and their families, ensuring accurate member information and providing exceptional customer service throughout the post-partum process.
Health CareInsuranceNon Profit
Hiring Manager
Irennemarie Vega, M.B.A.
Responsibilities
Assist member inquiries via phone and email with time sensitivity in mind
Respond to member inquiries within established service standards
Accurately document calls and updates in CHM systems
Examine medical bill information to ensure accuracy and completeness
Verify and/or update member information as needed
Review member concerns and provide escalation to management when necessary
Connect members with Nurse Navigator for quality providers
Demonstrate an understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process
Thrive in a team environment and work well with others
Always maintain a professional demeanor
Adhere to HIPAA compliance and confidentiality requirements at all times
Qualification
Required
HS Diploma or passage of a high school equivalency exam
Able to operate a PC, including working with information systems/applications
Previous experience with Microsoft Office programs
Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
Strong analytical, organizational, and problem-solving skills
Strong verbal and written communication skills along with active listening to provide exceptional customer service
Compensation commensurate on experience
Prolonged periods of sitting at a desk
Perform other job duties as assigned by management
Assist member inquiries via phone and email with time sensitivity in mind
Respond to member inquiries within established service standards
Accurately document calls and updates in CHM systems
Examine medical bill information to ensure accuracy and completeness
Verify and/or update member information as needed
Review member concerns and provide escalation to management when necessary
Connect members with Nurse Navigator for quality providers
Demonstrate an understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process
Thrive in a team environment and work well with others
Always maintain a professional demeanor
Adhere to HIPAA compliance and confidentiality requirements at all times
Soft skills: Empathy, patience, compassion, ability to de-escalate situations
Core strengths: Time management, attention to detail, adaptability, problem-solving, teamwork
Technical skills: Comfort with billing systems, CRM/EMR software, or call management systems
Benefits
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Company
Christian Healthcare Ministries
Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase